Operations Project Manager

Operations Project Manager

Location:

US

Job Family:
Commercial Support

Country/Region:
United States

As an Operations Project Manager, within Service Operations, you will lead transformation initiatives that improve operational efficiency and streamline business processes across Comfort Medical. This role combines strong project management expertise with an understanding of healthcare operations to bridge frontline service teams needs with process and system improvements, ensuring initiatives are delivered on time, within scope, and with measurable impact on the teams we support.

You will manage end-to-end project delivery for operational improvement initiatives—including requirements gathering, testing, implementation, and change management. You will influence and coordinate diverse teams through strong communication, collaboration and operational knowledge. Working closely with IT, Process Excellence, Order-to-Cash teams, and senior leadership across Comfort Medical and Coloplast, you will ensure projects align with strategic business goals and deliver measurable results while maintaining compliance with healthcare regulations and data security standards.

• Lead large scale operational improvement efforts focused on business process optimization, including coordinating of technology adoption that supports frontline teams.
• Manage multiple improvement projects concurrently through the full project lifecycle from planning, development, launch, monitoring, and debrief facilitation to close out.
• Develop comprehensive project plans including scope, timelines, resource requirements, dependencies, and risk assessments.
• Create and maintain required project documentation and artifacts.
• Lead cross‑functional teams including business stakeholders, operational leaders, IT partners, developers, and vendors to achieve project objectives within defined constraints.
• Serve as liaison between operations teams and IT teams, clearly communicating business needs so that technology partners can deliver effective solutions.
• Track and report project progress to stakeholders and leadership.
• Ensure project deliverables meet quality standards, business requirements, and technical specifications.
• Conduct stakeholder interviews and workshops to gather business and technical requirements for process improvements and system implementations.
• Document business requirements clearly so that IT and development partners can build or configure solutions that meet operational needs.
• Validate requirements through reviews and approvals and ensure requirements traceability through the project lifecycle.
• Coordinate and lead user acceptance testing (UAT) to ensure solutions meet business requirements before go‑live.
• Lead process mapping sessions to document current and future state workflows using standard methodologies (e.g., swimlane diagrams, value stream maps).
• Analyze existing business processes and supporting systems to identify bottlenecks, inefficiencies, and improvement opportunities.
• Partner with service teams to design optimized workflows that leverage technology capabilities, enhance productivity, and drive improved revenue outcomes.
• Leverage data analytics to track project metrics, demonstrate ROI, and support data‑driven decision making.
• Support post‑implementation stabilization by monitoring adoption, tracking issues, and coordinating resolutions with IT and vendor partners.
• Serve as a change agent to drive process improvements and technology adoption across the organization.

• Assure all processes, SOPs, and tools are in compliance with HIPAA privacy standards, all state and local laws, Accrediting agencies, OSHA, Medicare/Medicaid, third‑party and private payer guidelines.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Willingness and ability to travel, including overnight—up to 15%.
• Other job duties as assigned.

• Bachelor's degree in Business Administration,…