Met Council Business Analyst P

Description of Project

The Metropoitan Council (Met Council) is seeking up to two (2) full-time resources to serve as Business Analysts. The Business Analyst serves as a key liaison between business units, operations, and centralized information services to support, enhance, and optimize enterprise systems and processes. This role combines the analytical, technical, and strategic responsibilities of a Business Analyst with the systems expertise and functional leadership of a Business Systems Analyst.

• Plan, design, maintain, and launch efficient business, financial, and operational systems that support core organizational functions.
• Analyze business processes, identify opportunities for improvement, implement system enhancements, lead change initiatives, and ensure smooth integration with other enterprise applications.
• Engage in Agile responsibilities, such as supporting, and if necessary filling Product Owner functions, collaborating with development teams, defining features, writing user stories, and ensuring business value delivery.
• Examples of systems supported may include People Soft Financials, People Soft HRMS, Hastus, and Regional Fare Collection Systems.

• Business & Systems Analysis
• Assist QA leads in the creation and maintenance of Requirements Traceability Matrix (RTM) artifacts to ensure test coverage and alignment with requirements.
• Create Business Requirements Specification (BRS) documentation to clearly define functional and non-functional requirements.
• Facilitate requirement gathering sessions with stakeholders and end users.
• Develop and refine wireframes to support solution design and requirements gathering.
• Create current state process flow documentation and future state process maps.
• Act as a bridge between business users, operations, and IT to define requirements and translate them into system solutions.
• Analyze, assess, and recommend improvements to existing business systems and procedures.
• Perform cost-benefit and return-on-investment analyses to support system decisions.
• Identify redundancies, inefficiencies, and process gaps; recommend and implement process improvements.
• Support contract renewals and vendor relationship management for enterprise systems.
• Develop and write user documentation, training materials, manuals, and system guides.

• Work within an Agile environment, collaborating closely with development and QA teams.
• Support and if necessary own Product Owner tasks, including defining features, creating and refining user stories, and managing backlogs.
• Participate in sprint planning, daily standups, retrospectives, and other Agile ceremonies.
• Collaborate with stakeholders to prioritize work and ensure delivery of business value.
• Serve as a subject matter expert and advocate for users and stakeholders during the development lifecycle.

• Review, test, and implement vendor-delivered system enhancements and upgrades.
• Maintain foundation tables, security, and permission structures.
• Support the creation, validation, execution, and documentation of test scripts and system modifications.
• Ensure proper system integration with related applications.
• Troubleshoot and resolve system issues post-implementation.

• Extract, manipulate, and analyze system data to support reporting and decision-making.
• Create and maintain custom queries and data sets for analysis.
• Integrate data with reporting tools to automate and improve reporting processes.
• Provide guidance and training to users of reporting and data tools.

• Provide expertise and guidance to stakeholders, project teams, and junior analysts.
• Lead and coordinate interdepartmental initiatives and cross-functional projects.
• Prepare and manage project plans, budgets, schedules, and deliverables.
• Collaborate with consultants and vendors; review deliverables and monitor quality.
• Train and support staff on system usage, updates, and enhancements.

• Bachelor's degree in Business Administration, Finance, MIS, or Economics
• Five (5) years' experience as Business Analyst or Systems Analyst
• Two (2) years' experience performing configurations, modifications, or enhancements within enterprise business applications
• Master's degree in business administration, Finance, MIS, or Economics may substitute for two years' experience

• Experience with large, complex SaaS vendor implementations
• Experience with large transit initiatives
• Experience with large transformation initiatives
• Exceptional soft skills and emotional intelligence to navigate at multiple levels across the organization
• IIBA Certification
• Experience creating and maintaining dashboards in Power BI to support reporting and analytics
• Experience with Miro, Mural, Microsoft Whiteboard, and other collaboration tools
• Experience working in waterfall, agile, and hybrid delivery environments
• Strong knowledge of enterprise systems (e.g., HRIS, People Soft Financials, or equivalent)
• Understanding of…