Business Systems Analyst

Position: Business Systems Analyst 2-NR
Job Summary
:
NEOGOV is part of the Metropolitan Council, the regional government for the Twin Cities metropolitan area. The Business Systems Analyst 2 role focuses on supporting the legacy ERP system and transitioning to a new asset management system, enhancing operational efficiency and system integration.

Responsibilities
:

• This role will work closely with the lead Business Systems Analyst and will take work direction from them but will also have the expectation to work independently as tasks dictate.

• Serve as a key resource for the support and configuration management of Metro Transit's legacy ERP system during its wind-down phase, including:

• Managing user access, security roles, and complex user setups.

• Overseeing and performing system configurations and modifications to meet evolving business needs.

• Analyzing and resolving complex data integrity issues and developing reports.

• Developing and maintaining comprehensive user documentation and system support guides.

• Assist in troubleshooting efforts for complex issues within the legacy ERP system, performing root cause analysis and collaborating with senior technical staff and vendors to design, test, and implement lasting solutions.

• Play a role in the planning, design, and implementation activities for the transition to the new HxGN asset management system. This includes:

• Participating in system design and configuration workshops.

• Assisting with data mapping, validation, and migration strategies.

• Act as a liaison between department end-users, technical analysts, IT, and vendors for both the legacy ERP and the new asset management system. Clearly articulate business needs and translate them into technical requirements and vice-versa.

• Analyze existing business processes and workflows related to procurement, finance, inventory, asset, and maintenance management; identify areas for improvement and recommend solutions in the context of both current and future systems.

• Contribute to defining the future state of asset management system use at Metro Transit, ensuring alignment with business objectives.

• Develop, coordinate, and implement comprehensive test plans for business and functional processes during system development, upgrades, and quality assurance testing for both systems.

• Participate in smaller projects or defined work streams within the larger ERP retirement and asset management implementation initiatives.

• Perform other related analytical and system support duties as assigned.

Qualifications
:
Required
:

• Any of the following combinations of experience (in system administration, management analysis, related analytical or equivalent experience) and completed education in Management Information Systems, Business Administration, Information Technology, Computer Science, Geographic Information Science or related field.

• High School Diploma or GED; AND Seven (7) years of experience.

• Associate's degree AND Five (5) years of experience.

• Bachelor's degree or higher AND three (3) years of experience.

Preferred
:

• Knowledge of administrating/managing a large/complex systems/application.

• Ability to work with SQL and data query tools.

• Strong systems thinking and problem-solving skills.

• Comfort with permissions, roles, and basic configuration.

• Ability to collaborate as the technical liaison to all departmental staff and with other departments, personnel, and enterprise support groups.

• Ability to identify technical system upstream/downstream impacts.

• Understanding of integration concepts (REST APIs, events, middleware, batch syncs).

• Ability to analyze complex workflows and translate them into system configuration.

• Experience with SaaS platforms (CRM systems preferred like Salesforce, Dynamics, Zendesk, Zoho, Hub Spot, etc.).

• Ability to read API docs and data models well enough to identify impacts.

• Experience working closely with vendors and/or implementation partners.

• Writing clear technical requirements and test scenarios.

• Experience with change management, UAT, and go live activities.

• Excellent communication, facilitation, and stakeholder-management skills; able to advocate for both riders and technical staff.

• Strong skills in process mapping, documentation, and data/metrics thinking.

• Knowledge of data integration, interface management, and software lifecycle processes.

• Ability to be the first line of support and remediation within department for technology inquiries from staff and errors generated by departmental and enterprise systems and technology.

Company
:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.