ServiceNow Technical Lead

Description:

Job Description

• Develop, configure and customize Service Now applications, integrations and services - ITSM, SPM, HAM/SAM, HCM

• Collaborate with customers and stakeholders to translate business requirements into technical solutions

• Identify opportunities to improve business outcomes through automation and advanced Service Now capabilities

• Troubleshoot and resolve issues on the Service Now Platform as necessary

• Monitor and maintain the Service Now Platform, mid-servers and integrations

• Other duties as assigned

Qualifications:

• 5+ years of Service Now development experience, with 2+ years in an Agile team

• Experience with Service Now development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules

• Knowledge of Agile development methodologies

• Experience working in a global setting

• Ability to quickly learn new concepts and functionality

• Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines

• Experience with IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), Service Catalog, and other Service Now modules

• Strong analytical and problem-solving skills, with the ability to effectively communicate

technical concepts to non-technical stakeholders

• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization

• Experience integrating Service Now with other platforms

• Service Now Certified Application Developer (CAD)

• Experience with Service Now Orchestration and Integration Hub

• Knowledge of ITIL framework principles and practices

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