Workstation Technician

Description

Installation, configuration and maintenance of software and hardware for end user computing devices. Provides daily service level support to in‑person and remote end users by addressing requests, resolving routine to sometimes difficult technical issues, and serving as an escalation point for the Technical Support Center help desk. Responsible for executing departmental processes related to inventory control, computer system disposition, and accurate issue and time entry within IS ticketing and time‑keeping systems.

• Support, configure, install, and troubleshoot employee computer systems, peripherals, printers, mobile devices as well as desktop OS, virtual desktop environments, management systems, and MDM platforms ensuring all work is documented in the Help Desk tracking system.
• Deliver exceptional customer service and communicate effectively with employees across diverse roles in a fast‑paced environment.
• Adapt standard operating system and software configurations to align with evolving hardware requirements; research and evaluate new hardware components, drivers, firmware, and run automated installation processes to support deployment efficiency.
• Conduct routine maintenance and repairs on hardware and operating systems to improve process efficiency while ensuring compliance with overall information systems goals and procedures.
• Manage and maintain physical inventory in an organized, efficient, and cost‑effective manner while ensuring a clean and orderly workspace. Record all equipment relocations and reassignments in the hardware inventory system to ensure accurate asset tracking.
• Handle the movement, packaging, and shipping of computers, printers, and related peripherals to users at local sites, regional offices, remote locations, and client facilities.
• Dispose of computers, printers, and peripherals in a timely, efficient, and cost‑effective manner, consistent with department practice and firm policy.
• Perform entry‑level LAN administration and troubleshooting, including installing patch cables, diagnosing network configuration issues and replacing physical components such as cables and network devices.
• Collaborate with peers and management to develop recommendations for streamlining procedures, standardizing hardware and software configurations, enhancing training and user communication to reduce both the volume and complexity of support incidents.
• Uphold department standards for attendance, coverage, customer service, and the quality and efficiency of issue resolution.
• May be requested to perform other related duties not listed above.

• Two‑year technical school certification or equivalent.
• At least 2–3 years of experience supporting Windows operating system platforms and endpoints, Active Directory, Entra , Intune, Broadcom Ghost Solution Suite, Dell Wyse Management Suite, remote assistance, and remote access (Citrix, RSA, VPN).
• Experience with Microsoft Defender for Endpoint, Windows Defender Firewall, and Bit Locker disk encryption.
• Highly committed to delivering exceptional customer service.
• Strong written and oral communications skills.
• Strong problem‑solving skills and ability to manage and prioritize tasks.
• Ability to work effectively with all levels of personnel.
• Willing and able to work nights and weekends as needed.
• Physical strength and agility to permit full performance of the position duties, including frequent bending, walking, and lifting up to 75 pounds.
• Ability to work in a high stress environment.

• Microsoft 365 Certified:
  Endpoint Administrator Associate and/or A+ certification.
• Experience with Apple Mac Book/macOS.
• Previous experience working in a law firm and supporting legal applications, policies and technologies.

Windows Endpoint, active directory, intune, Entra , Ghost Solution Suite, Microsoft Defender, bitlocker, Microsoft 365, comptia, macos, Law firm environment, Litigation apps, imanage, Net Docs, Troubleshooting, Desktop, Windows os

Intermediate Level

This is a Contract position based out of Minneapolis, MN.

The pay range for this position is $30.00 - $33.00/hr.

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