Senior ServiceNow Architect & Lead Developer

Senior Service Now Developer

The Senior Service Now Developer serves as a senior technical contributor for the Service Now platform, responsible for designing, building, and enhancing high‑quality solutions that support legal practice operations. This role acts as a trusted delivery partner and technical advisor, approaching all interactions with a strong customer‑service mindset, high engagement, and a commitment to understanding stakeholder needs. Additionally, the Senior Developer works closely with attorneys, practice groups, business operations leaders, IT leadership, and fellow Service Now team members to translate business requirements into scalable, secure, and maintainable Service Now solutions.

This role requires curiosity, consultative thinking, and a proactive approach to identifying opportunities where thoughtful configuration, development, and automation can improve service delivery, streamline operations, and enhance the user experience.

The Senior Service Now Developer is responsible for implementing workflows, integrations, data models, and user experiences in alignment with platform standards and best practices. This includes contributing to solution design, developing and testing complex functionality, reviewing code and configurations, supporting platform enhancements, and continuously improving solution quality, performance, and reliability. The role actively partners with stakeholders and teammates to solve problems and deliver measurable value through well‑executed Service Now solutions.

Essential functions include:

• Define and maintain the firm’s enterprise Service Now architecture, including data models, integration frameworks, workflow standards, and platform governance.
• Lead solution design for major Service Now initiatives by translating business and legal practice requirements into scalable technical architectures.
• Partner with attorneys, practice group leaders, business managers, and clients to identify opportunities for operational improvement through Service Now capabilities.
• Oversee the technical direction, code reviews, security adherence, best practices, and solution quality of Service Now development work performed by internal teams and external partners.
• Conduct architectural assessments of existing workflows and applications to identify inefficiencies, modernization needs, and opportunities for reuse.
• Create and maintain architectural documentation, solution blueprints, reference implementations, and development standards.
• Provide expert guidance on platform performance optimization, upgrade planning, instance health, and lifecycle management.
• Lead pre‑ and post‑project evaluations to ensure alignment with best practices and continuous improvement.
• Support and advise on process reengineering efforts for litigation, transactional, and business operations workflows across the firm.
• Communicate technical concepts and architectural decisions clearly to executives, cross‑functional teams, and non‑technical stakeholders.
• Collaborate with security and governance teams to ensure compliance with firm policies, data privacy standards, and regulatory requirements.
• Recommend new capabilities, automation, integrations, and platform expansions to support firm strategic goals.
• Mentor junior developers and engineers, fostering a culture of high‑quality engineering practices.
• Additional responsibilities as assigned by senior IT leadership.

• Minimum of 7+ years of hands‑on experience with the Service Now platform, including App Engine, Flow Designer, Integration Hub, and CMDB design.
• Proven experience serving as a technical lead for enterprise Service Now implementations.
• Deep expertise in workflow design, scripting (JavaScript), platform administration, server maintenance, and upgrade management.
• Proficiency with integration technologies such as REST, SOAP, MID Servers, API design, and third‑party system integrations.
• Strong programming skills (e.g., JavaScript, Python, SQL, C#, .NET) and experience building custom applications.
• Experience with RPA, Microsoft Power Platform, Azure services, and enterprise automation tools preferred.
• Exceptional analytical, conceptual,…