Senior Associate, Technology Operations

Who You’ll Work With

We are seeking a Minneapolis based Senior End User Technician to join our End User Technology team in Global Technology & Operations.

• Provide advanced troubleshooting for hardware, software, network, and peripherals.
• Handle escalations from the Service Desk and junior technicians.
• Perform root‑cause analysis and propose improvements.
• Support laptops, virtual desktops, mobile devices, and workstation setups.
• Manage installation, configuration, and deployment of devices and applications.
• Participate in lifecycle management including imaging, patching, and upgrades.
• Document procedures and troubleshooting steps.
• Deliver high‑quality customer service and communicate IT events.
• Collaborate with infrastructure, security, and service delivery teams.
• Support corporate security tools, MFA platforms, and endpoint protection.

• 4–6+ years of desktop support experience in enterprise environments.
• Strong expertise with Windows OS, endpoint management tools, and collaboration apps.
• Knowledge of networking fundamentals.
• Experience supporting virtual desktop environments.
• Excellent communication and problem‑solving skills.
• Strong ownership mindset and attention to detail.
• Ability to work independently and prioritize tasks.
• Team‑oriented with mentoring ability.
• Comfortable communicating with all levels, including executives.

• Experience in financial services or regulated industries.
• Familiarity with enterprise security tools and mobile device management.
• Certifications such as A+, Network+, ITIL, or Microsoft modern desktop.

Minneapolis, Minnesota

AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB’s policies, as well as practices, seek to ensure that employment opportunities are available to all employees and applicants, based solely on job-related criteria.