IT Service Desk Analyst

Join our dynamic Global Shared Services Organization at our Corporate Headquarters in Minneapolis, MN, where you will be part of a team that provides global business and employee services. We are looking for a dedicated IT Service Desk Analyst to deliver exceptional in-person level 1 IT support. This is your chance to work in a fast-paced environment focused on service excellence, where you can enhance your skills and contribute to innovative solutions.

As an IT Service Desk Analyst, you will provide technical troubleshooting support for employees, focusing on laptop hardware, software, and AV equipment in conference rooms. You will conduct research and resolution of incidents and service requests, monitor escalations, and update service documentation. Your goal is to deliver a superior customer experience through technical expertise and a customer-first mindset.

• High school diploma or equivalent
• Minimum 1 year of experience in providing technology support
• Foundational support knowledge of Microsoft OS:
  Windows 11, Microsoft Office Suite, VPN, network, hardware, peripherals, cyber security
• Strong verbal and written communication skills
• Ability to organize efficiently and adapt to changing work demands
• Ability to work both independently and as part of a team
• Customer-first mindset

• Associate's degree or IT learning accreditation/certificate
• Experience with Service Now Platform

Ready to make a difference? Apply now to become part of a team that values innovation and excellence. We look forward to welcoming you to our Minneapolis headquarters!

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at .