Senior Learning Operations Manager

About Our Company

We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities.

Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

We are seeking a Senior Learning Operations Manager who is passionate about learning and development, highly organized, and able to translate strategy into scalable execution. The ideal candidate brings strong operations management experience within a learning environment and demonstrates excellent communication, consultative, and technical skills, with the ability to summarize complex work into clear recommendations for learning team leaders, team members and business partners.

The Senior Learning Operations Manager designs, documents, and executes the training operating model that high-quality, compliant, and impactful learning content delivery at enterprise scale. This role drives operational excellence by standardizing workflows, leveraging technology, centralizing and automating repeatable work, while managing operational requirements, timelines, and milestone accomplishments to ensure consistent, high-quality execution across Field Training functions so field advisors and operations professionals build proficiency with capabilities and confidently deliver the Ameriprise Client Experience.

This role ensures quality through strong governance, inspection, process documentation and content management; promotes continuous improvement; and enables transparency and clear decision-making by providing timely, executive-ready insights and KPIs to stakeholders across the organization. The Senior Learning Operations Manager also helps connect learning delivery to business outcomes to support field adoption and reinforcement of key capabilities that are central to the Ultimate Advisor Partnership value proposition.

Key Responsibilities

Learning Operations Governance & Execution

* Own end-to-end learning operations governance, ensuring programs are operationally executable, compliant, and scalable from intake and planning through delivery.

* Document training operating model, including identifying goals, roles, scope, schedule, and key milestones.

* Translate learning standards into operational requirements, controls, and quality checks embedded within learning workflows, systems, documentation, and content management; proactively identify issues, risks, and out-of-cycle requirements and drive timely resolution with partners.

* Track and report operating results and KPIs (e.g., cycle time, quality, learner experience, outcomes) to measure progress toward strategic, operational, and risk objectives.

Process Design, Documentation & Continuous Improvement

* Develop, maintain, and oversee documentation, processes, and procedures related to learning operations and content management that allow the learning team to be more agile and support ad-hoc requests.

* Identify inefficiencies and drive continuous improvement by standardizing and centralizing processes to improve scalability, reduce operational risk, and improve stakeholder experience; continually seek creative solutions that improve turnaround time and deliver best-value outcomes.

Technology, Automation & AI Enablement

* Prepare learning operations for the evolution of the learning technology ecosystem by ensuring operational readiness for platform enhancements, integrations, and future system changes.

* Prepare learning operations for the evolution of the learning technology ecosystem by ensuring operational readiness for platform enhancements, integrations, and future system changes.

* Partner with technology teams to identify, assess, and implement emerging technologies including AI and automation to streamline workflows, enhance service delivery, and enable scalable solutions.

* Implement AI-enabled solutions (e.g., chatbots or virtual assistants) to support learners with technical and troubleshooting assistance.

Stakeholder & Cross-Functional Collaboration

* Implement AI-enabled solutions (e.g., chatbots or virtual assistants) to support learners with technical and troubleshooting assistance.

* Collaborate closely with other training teams to design scalable, enterprise-ready business processes that support future growth.

* Partner with the AWM Operating Model and other stakeholders to ensure alignment, facilitate knowledge transfer, and clarify ownership and delegation of work.

Data Analysis & Reporting

* Partner with the AWM…