Customer Support Engineer; Field Service

Position: Customer Support Engineer (Field Service)
Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description /Preferred Qualifications

Lead at KLA - Keep Customer Production Moving

We're looking for a hands-on Customer Support Engineer who thrives in fast-paced, high-tech environments. In this role, you'll be the frontline expert-diagnosing, repairing, and optimizing complex equipment that directly impacts customer production.

If you enjoy solving challenging technical problems, working independently, and making a real impact in customer fabs, this is your opportunity to lead from the field.

What You'll Do

* Diagnose, troubleshoot, and repair advanced technical equipment-both remotely and onsite

* Perform board-level and system-level troubleshooting (~50/50 split) using tools like DVMs, oscilloscopes, and standard hand tools

* Evaluate equipment issues and determine root cause-even in complex, non-standard scenarios

* Repair, modify, and optimize equipment to ensure peak customer production performance

* Identify and escalate process-related risks (e.g., contamination, chemical leaks), including recommending shutdowns when safety is at risk

* Document service activity and recurring issues through detailed field service reports

* Prepare customer quotes for labor, travel, and parts in collaboration with regional support teams

* Support installations and provide guidance to Installation Engineers as needed

* Collaborate with peers-cross-training and sharing knowledge across the service team

* Contribute to knowledge capture, reuse, and continuous improvement across systems

What Makes This Role Unique

* High autonomy:
Work independently while staying connected with leadership and support teams

* Real impact:
Your decisions directly affect customer uptime, safety, and production

* Dynamic environment:
Split time between office-based troubleshooting and on-site cleanroom/fab support

* Technical depth:
Tackle both structured repairs and complex system-level challenges with no standard playbook

What You Bring

* Strong troubleshooting experience with electronic/mechanical systems

* Hands-on experience using diagnostic tools (DVM, oscilloscope, etc.)

* Ability to analyze complex system-level issues and make sound technical judgments

* Comfort working in cleanroom or customer manufacturing environments

* Strong documentation and communication skills

* Ability to work independently and manage priorities in the field

Work Environment & Expectations

* Spend the majority of the time traveling locally to customer sites (including cleanroom environments)

* Daily communication with management (especially during critical tool downtime)

* Will spend several weeks initially onboarding/training at an international location

Minimum Qualifications

Bachelor's Level Degree and 0 years related work experience;
Associate Level Degree and related work experience of at least 2 years.

Base Pay Range: $27.46 - $46.69 Per Hour

Primary

Location:

USA-MN-Edina-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance,…