Senior Systems Engineer, End-User Computing

Key Responsibilities

• EUC Architecture and Design:
  Develop and maintain strategic EUC infrastructure designs, ensuring scalability, security, and alignment with business needs. Evaluate, recommend, and implement new technologies and solutions.

• Technical Implementation and Support:
  Lead the deployment, configuration, and maintenance of EUC solutions such as VDI (Virtual Desktop Infrastructure), application packaging, and endpoint security platforms.

• Incident Management and Troubleshooting:
  Serve as an escalation point for complex technical issues, diagnosing and resolving incidents related to desktops, laptops, virtual machines, and application delivery.

• Automation and Scripting:
  Develop and maintain automation scripts and tools to streamline EUC operations, increase efficiency, and reduce manual intervention.

• Security and Compliance:
  Implement and enforce policies for device and data security, ensuring compliance with organizational standards and regulatory requirements. Participate in security audits and remediation.

• Collaboration and Leadership:
  Work closely with IT leadership, service desk, infrastructure, and security teams. Mentor junior engineers and contribute to technical knowledge sharing and documentation.

• Performance Optimization:
  Monitor EUC environments for performance, capacity, and availability, proactively identifying improvements or upgrades to maximize user satisfaction.

• Project Management:
  Lead or participate in EUC-related projects, from requirements gathering through design, implementation, and post-implementation support. Provide status updates and documentation throughout the project lifecycle.

• End-User
  
  Experience:
  
  Partner with business units to understand user requirements and deliver solutions that enhance productivity and usability, ensuring minimal disruption during change or migration activities.

• Documentation and Reporting:
  Maintain comprehensive technical documentation, configurations, and procedures for EUC infrastructure and services. Generate regular reports on system health, incidents, and improvement initiatives.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (advanced degree preferred) or corresponding work experience.

• 5+ years of hands‑on experience in end‑user computing, desktop engineering, or a related technical discipline, with progressive responsibility.

• Needs to have experience with Microsoft Intune

• Working knowledge of PC hardware and drivers.

• Comfortable with group policy and active directory/Entra .

• Familiarity with software distribution concepts.

• Experience in a senior or lead engineering role, with evidence of mentoring and technical leadership.

• Excellent communication skills, both written and verbal, with the ability to document solutions and present to technical and non‑technical audiences.

• Proven ability to diagnose and resolve complex EUC issues in large, distributed environments.

• Strong understanding of endpoint security, patch management, and compliance frameworks.

• Advanced proficiency in VDI platforms (e.g., AWS Work spaces, VMware Horizon, Citrix Virtual Apps and Desktops), and automation/scripting (e.g., Power Shell, Python).

• In‑depth expertise in Microsoft Windows, including deployment and lifecycle management.

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

• Technical Leadership:
  Ability to guide teams and set best practices for EUC technologies and processes.

• Strategic Planning:
  Forward‑thinking, with the capacity to align EUC initiatives with wider IT strategies and business goals.

• Attention to Detail:
  Precise in documentation, testing, and configuration to ensure reliability and compliance.

• Adaptability:
  Comfortable with rapid technological evolution and changing organizational priorities.

• Customer Focus:
  Committed to delivering high‑quality support and a seamless end‑user experience.

• Collaboration…