Lead Support Specialist-Front Desk Associate, Housing

Overview

At RS EDEN, our mission is to create thriving, just communities where healing occurs, and new beginnings are possible. Our values are Compassion, Innovation, Community, Hope, Respect and Inclusion, Accountability and Integrity, and Safety.

Lead Support Specialist-Front Desk Associate, Housing — Lead operational coverage for front desk and support duties, balance desk responsibilities with floating support, onboarding assistance, scheduling coordination, and quality assurance across desks. Maintain a safe, professional, resident-centered environment while ensuring consistency and effective communication.

• Emanuel Housing – 818 S 3rd St, Minneapolis, MN 55415, USA
• Central Ave Apartments – 1828 Central Ave NE, Minneapolis, MN 55418, USA

• Actively monitor site activities.
• Ensure program participants follow all rules and regulations.
• Enforce safety and security of the building at all times.
• Complete administrative duties: answer phone calls, respond to emails, assist with maintenance request forms, schedule meetings, process mail, and other necessary tasks.
• Maintain security, safety, and sanitation of the facility in accordance with policy and laws; conduct regular rounds.
• Explain program rules and building policies to participants and visitors.
• Maintain ethical practices and professional boundaries; maintain a daily log and incident reports; protect client confidentiality.
• Respond to emergencies and contact emergency services as needed.
• Provide guidance and informal support to participants; act as liaison with Case Managers and ongoing contact for participants.
• Participate in staff meetings, trainings, and other professional development activities.
• Provide internal and external resources to participants and visitors as requested.

• Desk Coverage: Three scheduled days per week at the desk; standard desk hours 8:00 AM – 4:00 PM.
• Floating / Support Coverage: Cover call-outs, support other desks, attend meetings, and complete lead-related tasks; floating days may overlap with second shift when possible (example: 9:00 AM – 5:00 PM).
• Specific days depend on staffing patterns and operational needs.

Note:

Schedule Creation & Coordination, Onboarding & Training Support, Desk Audit & Operational Support, Desk Coverage for Meetings, Special Projects & Program Support, and related duties are included as part of the role.

• Schedule Creation & Coordination: maintain and adjust desk schedules; plan for vacancies, call-outs, and time-off; communicate updates to staff.
• Onboarding & Training Support: assist with onboarding of new staff and desk processes; provide hands-on training and shadowing; serve as a desk operations resource.
• Desk Audit & Operational Support: audit desk operations; review rosters, trespass forms, inventory and ordering; observe workflows and identify improvements; provide real-time coaching.
• Desk Coverage for Meetings: ensure front desk continuity during meetings; attend meetings and relay takeaways to desk staff; assist with incident report completion and submission.
• Special Projects & Program Support: assist with projects such as lobby organization, process improvements, and other time-limited initiatives; collaborate with Connection Center supervisor and provide leadership to desk staff.

Other duties may be assigned as program needs evolve.

Required:

• High School Diploma/GED
• One year free of problematic substance use

Preferred:

• Reliable vehicle to transport across sites during floating shifts
• BA/BS in human services or related field preferred
• Experience with substance use treatment, criminal justice, or related field preferred
• Clear and professional communication skills (oral and written)
• Ability to relate to people from diverse backgrounds with multiple barriers
• Leadership skills and ability to work with minimal supervision
• Positive and supportive presence with professional, person-centered care

Join a team whose innovative work addresses the complex challenges of addiction, homelessness, disability, poverty, and criminal justice involvement. RS EDEN promotes recovery and resilience through person-centered programs, including residential and…