Business Analyst Research Systems

Business Analyst Position

Consider a career with the University of Minnesota! The Research & Innovation Office (RIO) is seeking a Business Analyst to implement, support, and maintain research administration systems used to support life‑changing research. The focus of this position is to optimize research information systems through proactive issue resolution, business analysis of new features, system testing, and the development of robust documentation to ensure institutional knowledge.

Please note:
This position is not eligible for H-1B visa sponsorship.

The purpose of this position is to provide full‑time business analysis and technical support as part of a team responsible for supporting enterprise research system. End‑users of these systems include UMN research faculty, lab staff, departmental and business staff.

• Works with business to map current and future‑state business processes and aligns technology solutions with short and long‑term business strategies.
• Analyzes and documents business needs to create detailed business/functional requirements and technical system specifications.
• Provides quality assurance/testing for users of the system. Collaborates with the team to develop functional and UAT test plans and scripts. Executes test plan and documents test scripts, statistics, metrics, and results. Maintains test plans and scripts to remain current over time.
• Provides training and technical guidance to less experienced staff.
• Develops a working knowledge of RIO business units, enterprise research technology systems, and the larger UMN technology infrastructure.
• Updates technical user guides for specific configurations and creates job aids needed to support the system.
• Assists in coordinating regulation‑driven development of the system over time.

• Works with clients and other technical teams to resolve system issues. Evaluates and follows through on issues and problems in a timely manner until resolved or escalated.
• Actively seeks and incorporates user feedback into supporting the system.
• Ensures excellent customer service to faculty, research staff, and RIO personnel.
• Serves as Site Manager for enterprise research technology systems.
• Coordinates with project manager, technical developers, and the vendor to evaluate issue patterns. Plans and recommends process and system improvements.
• Communicates technology issues in a way that is understandable to staff, faculty, and administration at all levels of the organization.

• Creatively address opportunities to help advance research goals of the institution.
• Other projects as assigned by supervisor.

• Serve as RIO representative and participate in appropriate meetings, conferences, and training.

The Research & Innovation Office (RIO) and the Office of Research Information Systems (ORIS) endorses a “work with flexibility” approach that offers a welcoming and flexible work environment where everyone is inspired to do their best. Work location options include working fully remote, partially remote, or entirely in the office and are based on the work of the position. Some on‑site work may be necessary for certain positions, even those designated as fully remote.

Because we are a land‑grant institution that serves the state, the University will continue to—in most cases—expect employees to live in Minnesota.

This position has been designated as eligible for flexible work profile four. Profile four is expected to work fully remotely with the exception of required attendance for on‑site events. In addition, this project will require some on‑site onboarding. Your dedicated workspace will be in your remote work location. ORIS management retains the right to modify flexible work arrangement agreements on a temporary or permanent basis for any reason at any time.

• Bachelor's degree and two years of business/systems analysis experience or a comparable combination of education, training, and/or experience equal to six years
• Demonstrated understanding of the software development…