Program Manager

Job Overview

The Program Manager role for Learning Health System and IT Research is responsible for managing a portfolio of services in support of the learning health system around research, data, technology solutions, and innovation, as well as IT initiatives more broadly related to research. This position will implement new technology into IT and research workflows to evaluate potential impacts of changing technologies on care.

This position will be responsible for managing the LHS program and IT Research processes in collaboration with other groups (e.g., Fairview Research Administration, IT Service Management, Quality and Safety, Clinical Operations), designing and creating standard processes, and providing elements of program and project management in collaboration with team leadership. The program manager will work with a range of teams and functions including researchers, clinicians, designers, research administration, and technical staff.

This role is key in initiatives related to Learning Health Systems and IT Research operations, the former including specifically Knowledge to Performance (K2P), Performance to Data (P2D) and Data to Knowledge (D2K) phases.

• Create, expand, and manage technology and data services in support of research activities in IT and the learning health system.
• Ensure compliance with research protocols, best data practices and take ownership of the necessary documentation (design, test plan, implementation plan, etc.)
• Integrate emerging technologies with research practices including advancing analytics, AI maturity, digital technology solutions, evidence-based care and other innovation.
• Establish a community of learning connected closely with UMN and M Health Fairview teams and structures.
• Provide pre-grant and post-grant support within IT in collaboration with LHS and other research leadership, Fairview research administration and other appropriate functions.
• Track milestones and program metrics to demonstrate program value and maturity.
• Continuously maintain, enrich, and prioritize the product backlog to ensure the team constantly implements those items which add the greatest value to the business, customers, users, and patients.
• Project manage and take ownership of individual research project technology implementations or direct project managers in various work streams, including formalizing feature roadmaps and implementing releases.
• Lead the planning of product releases and manage expectations regarding timelines and functionality.
• Take an active role in mitigating impediments which interfere with the delivery of product value.
• Support defining minimum viable product (MVP) and effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.
• Follow processes of the portfolio management office. As needed, project manage individual research project technology implementations or direct project managers in various work streams.
• Ensure financials are tracked for projects and the greater program using a services framework.
• Bring together the broader Research IT and the LHS Program into appropriate view(s) for various stakeholders.
• Manage and work with IT teams, care teams, and researchers to enable LHS research work across infrastructure, informatics, data, analytics, and applications.
• Connect program with the larger research and learning health system initiatives including Evidence-Based Medicine and Optimal Care programs and initiatives with CTSI and Office of the Chief Academic Officer including Fairview research administration to ensure the product aligns to our company portfolio and vision.

• B.S./B.A. in business, technology or related field or an equivalent combination of experience, education, and training
• 5 years managing programs with at least 7-10 years managing large, complex projects
• 5+ years of experience in research setting with familiarity of the research cycle.
• Intermediate or expert knowledge of HIPAA, research compliance, and security.
• Significant information technology expertise and experience.
• Strong quantitative and analytic skills.
• Ability to think creatively and work collaboratively to…