Operations Manager- AI & Automation Design

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Operations Manager will lead a team responsible for identifying, designing, and executing AI and automation solutions that drive operational efficiency, cost savings, and risk reduction. This role will lead a team of approximately 10 automation professionals, providing direction on priorities, execution, and problem-solving. The leader will ensure high-quality delivery and effective support for internal stakeholders across the enterprise by establishing clear expectations, measuring performance, and building accountability while fostering a collaborative and innovative environment.

Key Responsibilities:

Leadership & Team Development

* Lead, mentor, and develop a team of AI and Automation Designers

* Set expectations for design quality, documentation, and standards adherence

* Promote a culture of collaboration, innovation, and continuous improvement

Solution Design Oversight

* Oversee identification and definition of AI and automation solutions aligned to business strategy

* Review and guide design recommendations to ensure feasibility, scalability, and reuse

* Provide hands‑on design direction for complex or high‑impact initiatives

* Ensure platform unification through consistent design patterns and architectural decisions

Planning & Delivery Alignment

* Partner with delivery, engineering, and architecture teams on scope, sequencing, and dependencies

* Ensure data, system, integration, and infrastructure impacts are identified early

* Inform cross‑initiative requirements, timelines, and risk considerations

Stakeholder & Decision Support

* Serve as a senior liaison between business leaders and technical teams

* Facilitate and sponsor solution workshops to drive alignment and decision‑making

* Translate complex technical trade‑offs into clear, actionable recommendations

Technology Strategy & Value

* Guide evaluation of emerging AI and automation technologies for enterprise suitability and value

* Support cost, complexity, and investment trade‑off assessments

* Ensure solutions align with long‑term platform and capability strategy

Preferred Skills & Capabilities

Technical Expertise

* Deep technical knowledge in AI, automation, and related technologies

* Strong ability to evaluate emerging technologies and determine practical applicability at scale

Leadership and Communication

* Proven leadership skills with the ability to coach, guide, and align multidisciplinary teams

* Excellent communication skills, with the ability to clearly convey technical concepts and design rationale

Strategic and Collaborative Mindset

* Strong collaboration mindset with experience partnering across business and technical teams

* Tuned leadership presence with the ability to influence outcomes and drive alignment

Scope & Operating Level

* Operates across multiple initiatives or portfolios

* Accountable for design outcomes and team effectiveness, not day‑to‑day delivery execution

* Influences prioritization, investment decisions, and architectural direction

Basic Qualifications

* Bachelor's degree, or equivalent work experience

* Typically eight or more years of relevant experience

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

* Healthcare (medical, dental,…