Support Operations Associate

Position: Support Operations Associate I
Do you have a passion for providing exceptional customer service and solving complex problems? Do you enjoy troubleshooting technology? If you answered yes, we are looking for you to join our  contact center. In this role, you will provide phone-based technical support for our dealers by helping them ensure devices in end user's homes and businesses are functioning properly.

Prior technical knowledge is not required; however, technical curiosity and a willingness to learn are key to your success in the role. In fact, candidates without previous technical support experience are strongly encouraged to apply; we see great success in candidates coming from retail, food service, and hospitality industries that are looking to make a career change.

RESPONSIBILITIES

* Provide exceptional phone-based customer support regarding  products and services

* Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions

* You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.

* Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing

* Collaborate with other team members to ensure on-going improvements in quality and service

* Have fun in a stimulating and fast-paced environment in which you'll never be bored and you're constantly learning

* Other duties as assigned

In joining the technical support team, you will learn about:

* 's products, services, and devices by participating in extensive in-house training sessions and having hands-on experience in setting up a complete  system

* The security industry, 's business model, marketing strategies, and how we work together with the dealers

CUSTOMER SUPPORT ASSOCIATE REQUIREMENTS

* Strong customer service orientation and disposition

* Interest in technology (although prior related technology expertise is not required)

* Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern

* Demonstrated experience with logical thinking and problem solving

* Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)

* Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus!

* A self-starter who is able to operate independently, within a team environment

* Bachelor's Degree, preferred

* Phone-based support skills, preferred

* This is a hybrid position that requires you to work in-person from our Bloomington, MN offices.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR

* Collaborate with outstanding people:
We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.

* Make an immediate impact:
New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the  team!

* Gain well rounded experience:  offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.

* Community and Camaraderie:
One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.

COMPANY INFO

is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on 's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions-including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness-is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide.

's common stock is traded on Nasdaq under the ticker symbol ALRM.  delivers serious security for serious people.

For more information, please visit

COMPANY BENEFITS

Our total rewards package is designed to support you holistically-in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave.

To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

is an Equal Opportunity Employer

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