Senior Manager, UX Product Design

Senior Manager, UX Product Design

Phaedon, LLC Minneapolis, Minnesota, United States Executive/Management

About Phaedon:
Phaedon is a leading loyalty partner for organizations across travel, hospitality, and retail, helping brands humanize loyalty by transforming customer interactions into meaningful, lasting relationships. Through innovative technology, strategic expertise, and advanced analytics, Phaedon delivers end-to-end loyalty solutions that generate measurable business outcomes. Its award‑winning Tally™ platform enables organizations to scale loyalty with precision, deepen customer engagement, and strengthen connection at every stage of the relationship.

Trusted by leading and growth‑focused brands, Phaedon helps clients turn loyalty into a sustained driver of growth and long‑term competitive advantage. Learn more at

About the Role:

The Senior Manager, UX Product Design is a highly impactful and hands‑on UX leader responsible for defining, executing, and advancing the overall user experience strategy across our core platform. As the first dedicated UX hire on Phaedon’s Tally product, this role will establish scalable design processes, influence product strategy, and help shape the future growth of product UX within the organization.

This person plays a critical role in shaping the company’s product strategy and ensuring that UX is a key consideration in all business decisions.

This role is based out of our office in the Designer’s Guild building in the heart of Minneapolis' North Loop neighborhood. We embrace a hybrid model with three in‑office days per week to ensure a mix of collaboration and flexibility to support our employees' success.

• Ownership & Vision
• Define and communicate the product UX vision and strategy, ensuring alignment with the company’s business goals and overall product strategy.
• Lead the product UX initiatives, set long‑term goals, and provide direction and inspiration to ensure that all projects contribute to the broader company objectives.
• Establish and maintain a user‑centered culture within the organization, advocating UX principles at all levels of decision‑making.
• Strategic Planning & Execution
• Build and operationalize a scalable UX design process tailored for a product and engineering organization new to UX practices, establishing repeatable workflows, feedback loops, and design standards fostering organizational maturity.
• Develop and oversee the execution of a comprehensive UX roadmap that aligns with product development cycles and company milestones.
• Collaborate with other department heads (e.g., product, engineering, marketing) to integrate UX into the overall business strategy.
• Drive cross‑functional initiatives that improve the overall user experience across all touchpoints, ensuring a cohesive and consistent experience.
• Stay ahead of industry trends, emerging technologies, and best practices in UX, and ensure the team continually evolves and innovates.
• Drive the exploration and implementation of new tools, methodologies, and processes that enhance the product UX design and research capabilities.
• Lead retrospectives and post‑project reviews to identify areas for improvement and implement lessons learned.
• Stakeholder Management & Communication
• Serve as the primary advocate for product UX within the organization, effectively communicating the value of UX to senior leadership and stakeholders.
• Present UX strategies, research findings, and project outcomes to executive leadership, providing insights that influence high‑level decisions.
• Work closely with product management, engineering, and other teams to ensure that UX initiatives are aligned with business priorities and timelines.
• Resource Management & Optimization
• Identify opportunities for cost savings and efficiency improvements without compromising the quality of UX deliverables.
• Secure necessary resources, including tools, software, and training, to support the product and development team’s ongoing development and success.

• Bachelor’s degree AND 7 years of experience in UX design, with experience overseeing multiple initiatives and complex projects.
• Demonstrate…