Lead UX Operations Manager - Portfolio Management

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.

Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners.

Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.  
* Lead UX portfolio management practices, including prioritization, dependency management, and investment alignment
* Drive capacity modeling, resource forecasting and org sizing to balance demand and capacity
* Lead adoption of tools, processes, and AI-enabled capabilities that strengthen portfolio visibility and decision-making
* Define and operationalize portfolio health metrics, KPIs, and performance tracking
* Analyze trends and portfolio data to identify risks, gaps, and opportunities across teams and initiatives
* Connect data across tools and systems to create a cohesive view of UX work and impact
* Deliver clear, executive-level reporting and storytelling to drive alignment and action
* Partner with cross-functional enterprise teams across UX, Product, Technology, and Business to align priorities and improve outcomes
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* About you:

*** 7+ years of experience in design operations, portfolio management, business management, or related roles in digital product organizations
* Expertise in portfolio management disciplines, including capacity planning, prioritization, and investment alignment
* Strong analytical skills with the ability to interpret data, identify patterns, and translate insights into action
* Experience designing scalable operating models, planning frameworks, and governance structures
* Proven ability to define metrics, assess impact, and evaluate organizational and investment effectiveness
* Systems thinker with fluency across tools and the ability to connect data across an ecosystem
* Excellent communicator who can distill complex information into clear, compelling narratives for leadership
* Demonstrated ability to influence across a large, complex organization and drive alignment across stakeholders
* Growth mindset with the ability to lead through change and introduce new ways of working
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* About the role:

** As a Lead UX Operations Manager, you will enable Target’s UX organization to operate with clarity, efficiency, and measurable impact. This role focuses on UX portfolio management, analytics, reporting, and capacity planning across the enterprise, providing leaders with the insights they need to align teams to priorities, optimize workflows, and scale design impact.
You’ll establish reporting flywheels and data-driven processes that create visibility into UX work, enabling informed decisions about where to invest time and resources. By analyzing trends across business units and portfolios, you’ll uncover opportunities to improve team allocation and shape strategies for balancing demand with capacity.
This is a highly cross-functional role that requires strong analytical and change management skills, and the ability to operate at multiple altitudes - from detailed data modeling to executive storytelling.

** Responsibilities:
** Target is one of the world’s most recognized brands and one of America’s…