ServiceNow Developer

Position Overview: We are seeking a highly skilled Service Now Developer with deep expertise in Customer Service Management (CSM) and IT Service Management (ITSM) to support a large-scale enterprise banking environment. This role will focus on designing, developing, and optimizing Service Now solutions that enhance customer experience, streamline operations, and drive automation across the platform. The ideal candidate will bring strong hands‑on development experience, a practical understanding of enterprise workflows, and the ability to translate business requirements into scalable Service Now solutions.

• Design, develop, and implement solutions across Service Now CSM and ITSM modules
• Build and maintain workflows using Flow Designer and Workflow Editor
• Configure and customize components such as Business Rules, Script Includes, UI Actions, and Scheduled Jobs
• Develop solutions using client‑side and server‑side Java Script
• Build front‑end functionality with AngularJS
• Customize the platform using UI Pages, UI Macros, CMS, HTML, and CSS
• Design and implement REST integrations and Scripted REST APIs
• Work with Service Now API architecture to integrate enterprise systems
• Configure Advanced Work Assignment (AWA) including queues, channels, and assignment rules
• Manage agent presence and capacity
• Troubleshoot Agent Chat and Configurable Workspace
• Develop Service Now portals, pages, and widgets
• Implement custom logic within Service Portal using AngularJS
• Troubleshoot platform issues and optimize performance
• Collaborate with stakeholders to refine requirements and improve workflows

• 5+ years of Service Now development experience
• Experience with Service Now CSM and ITSM modules
• Strong JavaScript (client/server‑side) and Angular
  
  JS skills
• Experience with Flow Designer and Workflow Editor
• Experience building REST integrations and Scripted APIs
• Hands‑on experience with Advanced Work Assignment (AWA)
• Service Portal development experience

• Service Now certifications (CSA, CIS‑ITSM, CIS‑CSM)
• Experience in banking or financial services
• Understanding of ITIL frameworks
• Experience working in Agile environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. Employee pay is based on factors such as education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.