Dir IT Infrastructure &Support

Job Purpose

Develop, evolve, and execute a technology vision to satisfy long-term business requirements by focusing on internal and external customers and aligning with cross-functional teams to drive improvement. Lead a team of IT professionals and consultants to deliver technical solutions for the organization, building and supporting infrastructure services and solutions.

Develop, maintain, and enhance an IT infrastructure architecture and technology roadmap to meet the organization’s current and projected growth needs, spanning systems, storage, database, networks, and hosting services including cloud.

• Design and maintain an effective and efficient services delivery model, e.g., resources, skills, process, and documentation that meets business objectives
• Provide leadership and oversight for the full life cycle of design, development, operation, and support of IT systems across the organization, ensuring the IT team is aligned with company vision and strategy
• Provide direction on emerging technologies to incorporate into infrastructure and services to deliver the overall IT strategy successfully
• Introduce innovative, differentiating infrastructure and operations capabilities that enhance the company’s competitiveness and employee productivity
• Develop the maturity of infrastructure and operations to improve efficiency, deliver new innovations, and increase collaboration with other business areas
• Build successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost‑effective and timely delivery of IT services to meet those needs
• Develop and control the annual infrastructure and operations budget, ensuring alignment with the overall strategic objectives of IT and the company
• Design and oversee change control, ensuring changes are smoothly and successfully implemented with lasting benefits achieved
• Ensure infrastructure is compliant with security, audit, and regulatory guidelines
• Support IT audits and compliance reviews; assess outcomes
• Support food safety program, quality standards, and legality of manufactured products
• Perform other job‑related duties as assigned

• Bachelor’s degree in computer or information science, or related field
• 10+ years of experience in operating systems, security, and infrastructure management with strong IT process background
• 5-8 years of experience in progressive management positions overseeing teams responsible for servers, storage, and cloud services
• Successful track record executing IT strategy and creating/supporting departmental plans and roadmaps
• Experience managing budgets and developing cost/benefit analysis for business and IT projects
• Demonstrated track record driving improvement of key performance, availability, cost, and other IT metrics
• Experience with contract management and oversight including vendor management in an outsourced environment and experience working with third‑party software and service providers
• Experience with Microsoft suite of products and offerings
• Experience with Business Continuity Shield/Disaster Recovery services
• Ability to understand and anticipate technology requirements in a rapidly scaling business and lead a team to proactively meet these needs with speed and excellence
• Ability to manage directly and by influence, with a hands‑on approach and willingness to directly contribute to the successful execution of the IT team’s initiatives