Information Technology Spec - User Services Specialist

Position: Information Technology Spec 1 - User Services Specialist
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* Working Title:

Information Technology Spec 1 - User Services Specialist*
* ** Job Class:  Information Technology Specialist 1*
* ** Agency:  Minnesota State*
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** Job ** :  94675

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** Location** :  Bloomington

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** Telework Eligible** :  No

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** Full/Part Time** :  Full-Time

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** Regular/Temporary** :  Unlimited

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** Who May Apply** :  Open to all qualified job seekers

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** Date Posted** :  06/04/2026

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** Closing Date** :  06/15/2026

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** Hiring Agency/Seniority Unit** :  MN St Colleges & Universities / Normandale CC-MAPE

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** Division/Unit** :  MnSCU Normandale CC / MnSCU Normandale CC Profession

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** Appointment Type** :  Unlimited, Full-time

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** Work Shift/Work Hours** :  Day Shift

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** Days of Work** :  Monday - Friday

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** Travel Required** :  No

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** Salary Range:**  $25.54 - $38.34 / hourly; $53,327 - $80,053 / annually

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** Classified Status** :  Classified

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** Bargaining Unit/Union** :  214 - MN Assoc of Professional Empl/MAPE

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** FLSA Status** :  Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :  Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Information Technology department at Normandale Community College ensures reliable and sustained business and operational continuity for administrative systems and academic technologies.

This entry-level position is responsible for providing day-to-day, Level 1 support of IT-managed technology systems, resources, and tools. Technicians provide reliable and efficient technical support to students, faculty, and staff. Technicians use an IT service management system to record and track daily tech support activities performed by all IT personnel. Technicians follow established IT support procedures, focusing on customer service and quality assurance.

This position will actively advance the college's strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.

** Minimum*
* + Basic working knowledge of Information Technology including computers, operating systems, hardware, software, business applications, audiovisual equipment, file-sharing systems, servers, networks, and unified communications. Familiarity with Microsoft 365 and Windows.

+ Communicate technical information in simple written and verbal instructions to non-technical staff/users.

+ Ability to work with customers who have varying technical knowledge and skills in a friendly, professional manner.

+ Ability to utilize email, phone, instant messaging, and conferencing tools to communicate with customers.

+ Must be able to interpret information, analyze data, and think in a logical and deliberative manner.

** Preferred*
* +  Experience working in Information Technology, customer service and support, or a related professional activity.

+ Previous employment at a college or university.

+ Previous experience providing customer service.

+ Previous experience with service management or customer relationship systems.

+ Associate degree in Information Technology, Computer Information Systems, or Computer Science.

+ Completion of CompTIA, ITIL Foundations, and other computer or service management-related certifications.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.

As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at  or email careers.us . Please indicate what assistance is needed.