Onsite IT Service Desk Analyst - Part-Time

Job Description

Job Description

Part-Time IT Service Desk Analyst

ONSITE - Golden Valley

PART TIME
- Tuesday - Thursday: 8am-4pm

Contract Duration:6 months

• Provide exceptional in-person technical troubleshooting support service to employees at all levels of the organization at our WHQ locations
• Conduct assessment, research and resolution of incidents and service requests
• Identify and lead process improvement initiatives to enhance customer experience and operations
• Monitor and handle escalations from external service provider
• Updating SOPs and other service documentation with current practices and procedures

Requirements

• High school diploma or equivalent
• Minimum 1 year of experience providing end-user technology support
• Basic knowledge of Microsoft OS:
  Windows 10, Microsoft Office Suite, VPN, network, hardware, peripherals, cyber security

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.