Sr IT Enhanced Support Analyst

Job Overview

The Senior Enhanced Support Analyst provides expert, high-touch technology support to Fairview's Executive Leadership Team and their administrative staff. Known for discretion, professionalism, and service presence, this role ensures the smooth and secure operation of executive-facing technology through proactive support, rapid response, and tailored engagement. The Senior Executive Support Analyst is a highly visible role requiring a blend of technical acumen, service excellence, and trusted communication.

The Senior Analyst is a highly visible role requiring a blend of technical acumen, service excellence, and trusted communication. They are a seasoned support professional who works independently with minimal direction, delivering seamless experiences across devices, tools, and settings. While not responsible for leading a team, this individual serves as a trusted resource, subject matter expert, and mentor to peers.

This role plays a key part in shaping executive support standards and improving service delivery.

Responsibilities

* Executive Technology Support Serve as a primary support resource for C-suite and senior leaders, delivering discreet and responsive assistance across hardware, software, conferencing, and mobile tools. Proactively maintain, monitor, and troubleshoot executive systems, ensuring minimal disruption and maximum usability.

* Provide in-person and remote support, including critical meeting support and technology coordination during executive events.

* Maintain detailed documentation of executive preferences and technical environments to ensure personalized, consistent service.

* Coordinate with other IT teams to resolve incidents and relay executive feedback.

* Responsible for managing direct dial support calls from executive level resources during business hours and ensuring the service is transitioned over to the Technology Service Center for after-hours support. On-call required.

* Success Attributes Demonstrates professional presence, discretion, and the ability to work independently under pressure.

* Strong communication skills, with a user-first mindset and ability to support non-technical stakeholders. Operates with calm urgency, accountability, and attention to detail. Models Fairview values and service behaviors in all interactions. Seeks out opportunities for innovation, self-improvement, process optimization, and service excellence.

Required Qualifications

* Associate of Arts Information Technology/Systems related technical field; or equivalent work experience

* 6 years + years' experience as technician IT support experience, including support of senior or executive-level users and

* 3 years hands-on desktop and printer hardware support and

* 3 years working in an enterprise (10,000+ users) or healthcare environment and

* 2 years training of technical concepts to non-technical audiences and

* Excellent communication skills (verbal and written) and

* Experience training users on technical topics

Preferred Qualifications

* Bachelor of Arts Information Technology/Computer Science or related technical field. or equivalent work experience.

* 7 years + years' experience as technician IT support experience, including support of senior or executive-level users

* 2 years Prior experience supporting Executive Team Members and their staff

* 2 years in-depth application support

* Proven expertise with Apple (MAC) Microsoft Windows, O365, VPN, printing solutions, Citrix, conferencing tools (Zoom/Teams), and enterprise mobile devices (Apple/Android).

* Experience contributing to IT service improvements or participating in cross-functional projects

* A+

* Network+;
Mobility+;
Microsoft Certified Professional (MCP)

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://(Use the "Apply for this Job" box below)./noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.

If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled:
All qualified applicants will receive consideration without regard to any lawfully protected status