Director, CRM​/ERP

ABOUT YOU

You are a strategic technology leader who excels at connecting systems, processes, and business outcomes. As Director, CRM/ERP, you will lead the vision, strategy, and execution of Jostens’ enterprise business applications—including ERP and CRM platforms—supporting both current operations and future‑state transformation initiatives.

You will partner closely with executive leadership to define and implement scalable, forward‑looking technology solutions across platforms such as Oracle E-Business Suite, Oracle Fusion, Salesforce Core, and Salesforce Marketing Cloud. This is a highly visible role with significant impact on enterprise performance, digital transformation, and operational efficiency.

• Partner with business leaders on technology strategy, identifying and implementing solutions that align ERP, CRM, and customer engagement platforms with business goals.
• Define and lead enterprise application strategy, establishing long‑term direction, policies, and roadmaps for business applications supporting digital transformation.
• Drive ERP and CRM transformation initiatives, leading planning, development, consolidation, and upgrades across enterprise platforms.
• Oversee enterprise project execution, leading cross‑functional teams to deliver large‑scale initiatives on time, within budget, and with high stakeholder satisfaction.
• Align business and technology teams, defining clear roles, responsibilities, and engagement models to ensure accountability and execution.
• Manage budgets and resources, overseeing departmental budgets, expenditures, and resource planning.
• Lead system integration partnerships, managing system integrators and external partners to ensure successful delivery of programs and initiatives.
• Develop and lead high‑performing teams, coaching, mentoring, and managing up to ten direct reports to drive performance and growth.
• Deliver executive‑level insights, presenting complex technical strategies, performance metrics, and transformation progress to executive and board‑level stakeholders.
• Typical/expected % of overnight travel:
  Up to 20%

• Education:
  
  Bachelor’s degree or higher in a technical or business‑related field, or equivalent experience.
• Enterprise IT Leadership
  
  Experience:
  
  10+ years of progressive experience in IT, including leadership of large‑scale application teams.
• ERP & CRM Expertise:
  Strong experience with Oracle EBS, Oracle Fusion (or similar ERP systems), Salesforce Core, and Salesforce Marketing Cloud.
• Transformation
  
  Experience:
  
  Proven track record leading ERP modernization, consolidation, and large‑scale system implementations.
• Project Management Knowledge:
  Deep understanding of project management methodologies, tools, and enterprise delivery models.
• Systems Integration
  
  Experience:
  
  Experience managing system integrators and professional services partners.
• Executive Communication
  
  Skills:
  
  Ability to translate complex technical concepts into clear, compelling narratives for senior leaders and boards.
• Influence & Relationship Management:
  Strong negotiation and stakeholder management skills across business and technology teams.
• Analytical Capability:
  Experience with KPI tracking, performance reporting, and data‑driven decision‑making.

• We care about your health: Competitive health, dental, and vision coverage plus voluntary benefits such as home, car, and pet insurance, and a flexible spending account.
• We invest in your future: 401K plan with immediate vesting.
• We believe in flexibility: Hybrid schedule with on‑site work three days a week.
• We want you to unplug when needed: Accrued paid time off, company paid holidays, and family leave (Washington residents receive 13 vacation days, 8 paid sick days, 11 company holidays, and family leave).
• We care about your development: Tuition reimbursement after six months of service.
• Pay transparency: Salary range is $185,000 to $200,000 with annual bonus eligibility.

Final date to receive applications: May 31, 2026

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.