Help Desk & Field Technician

Bayon IT - Minneapolis, MN
Apple-focused business IT support | Help desk + onsite client support

Bayon IT helps businesses in the Minneapolis-St. Paul area get the most out of their Apple technology. We provide managed IT support, Apple device setup and deployment, network support, security, cloud solutions, backup solutions, and practical business technology guidance for organizations that depend on their systems every day.

We are looking for a Help Desk & Field Technician to join our Minneapolis team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and being trusted as the person who can show up onsite, calm things down, and get issues moving in the right direction.

This is not a pure behind-the-desk support role. You will spend time working help desk tickets remotely, but you will also be our primary onsite field technician for client visits, deployments, troubleshooting, and hands-on technical work.

What you'll do

You'll help support business clients using Apple and mixed technology environments. Day to day, that may include:

• Responding to help desk tickets and client support requests
• Troubleshooting macOS, iOS, email, cloud, printer, network, and user access issues
• Going onsite to client locations for support, installations, deployments, and escalations
• Setting up and deploying Macs, iPads, iPhones, peripherals, and user accounts
• Supporting Microsoft 365, Google Workspace, MDM tools, backup systems, and common business applications
• Documenting your work clearly so the rest of the team knows what happened and what comes next
• Communicating with clients in a calm, professional, non-condescending way
• Escalating issues when appropriate while still owning the client experience

What we're looking for

We are looking for someone with enough technical foundation and professional maturity to be trusted with clients relatively quickly.
You may be a strong fit if you:

• Have experience in IT support, help desk, desktop support, field service, Apple support, or managed services
• Are comfortable supporting macOS and iOS in a business environment
• Can troubleshoot calmly instead of guessing
• Communicate clearly with both technical and non-technical people
• Show up reliably, follow through, and document your work
• Can work independently onsite while staying connected to the internal team
• Understand that client trust matters as much as technical skill
• Are willing to learn Bayon IT's systems, standards, and service process

Apple certifications, MSP experience, ticket platform experience, MDM experience, networking basics, and Microsoft 365 or Google Workspace experience are all helpful, but the most important traits are judgment, reliability, communication, and coachability.

Why Bayon IT?

Bayon IT is an Apple Certified business technology partner focused on helping organizations simplify and strengthen their technology. We value practical solutions, strong client relationships, and support that makes people feel taken care of rather than talked down to.

Our clients trust us because we listen, solve problems, and support the technology they rely on every day. We are looking for someone who wants to help protect that trust and grow with the team.

Location

This role is based in Minneapolis, MN and includes both remote help desk work from our office and onsite client visits in the Minneapolis-St. Paul area.

Compensation

Compensation will depend on experience and skill level estimated at $50-60k annual compensation. We expect this role to be a step above an entry-level position and are looking for someone who can contribute with less ramp-up.

Bayon IT offers paid time off beginning on day one, including Minnesota Earned Sick and Safe Time, with PTO increasing at tenure milestones. Additional details about benefits and eligibility will be shared during the hiring process.