Product Manager L2

Role Purpose

The purpose of the role is to understand customer needs and develop specific products to solve their problems, supporting delivery managers in client servicing.

• Understand the customer’s needs
  • Deeply understand client requirements by interacting with them.
  • Coordinate with the pre‑sales team to understand RFP details.
  • Draft and document user stories with business analysts.
  • Analyze the client’s business/process problem and identify solutions.
  • Identify opportunities for automation and process improvement to reduce cost, time, and manpower.
  • Identify touch points while understanding the business/process value stream.
  • Share requirements and documents with developers; discuss solution options.
  • Create a product vision and roadmap, ensuring adherence.
  • Prepare a package of solutions or proof of concept for customer approval.
• Design and develop the product solution
  • Create product architecture and roadmap with technical architects; monitor progress.
  • Collaborate with UX and UI teams on the product look and feel.
  • Track problems, resolutions, and bug fixes; maintain a defect database.
  • Work with Dev Ops for production and seamless code movement.
  • Create test cases and perform development testing.
  • Conduct user acceptance testing at Wipro’s environment.
  • Test in client’s environment and obtain final sign‑off.
  • Design execution reporting dashboard to show progress.
  • Perform impact analysis at client site and support incremental changes.
  • Develop, implement, and maintain database backup/restore scripts; test procedures.
• Team Management
  • Resourcing
    • Forecast talent requirements based on current and future needs.
    • Hire adequate and right resources.
    • Train direct reports to make appropriate recruitment decisions.
  • Talent Management
    • Ensure 100% compliance with onboarding and training standards.
  • Build an internal talent pool of high‑potential employees and ensure career progression.
    • Promote diversity in leadership positions.
  • Performance Management
    • Set goals, conduct performance reviews, and give constructive feedback.
    • Address performance issues with zero tolerance for misconduct.
    • Encourage participation in organization programs.
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives.
    • Track satisfaction scores and devise initiatives.
    • Challenge the team with larger projects.
    • Exercise employee recognition and appreciation.

• Timeliness of delivery – 100% error‑free onboarding & implementation, throughput, adherence to schedule.
• Quality & CSAT – on‑time delivery, query troubleshooting, customer experience, reference, reusable product.
• IP Creation – writing whitepapers, knowledge transfer, number of IPs created.
• Team Management – % trained on new skills, attrition %, employee satisfaction score (ESAT), knowledge sessions, certifications.

• Mandatory
  
  Skills:
  
  AI Modernization Consulting.
• Experience:
  
  >10 years.
• Compensation range: $100,000 to $185,000, dependent on location, wage obligations, skills, and experience.
• Eligible for standard medical, dental, disability insurance, paid time off, and other benefits. Drug screening may be required.

Wipro’s standard benefits include a full range of medical and dental options, disability insurance, paid time off (including sick leave), and additional leave options.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.