Technical Lead ServiceNow & Non ServiceNow AI Platforms

Position: Technical Lead   ServiceNow & Non ServiceNow AI Platforms
Location:

Minneapolis, MN
Duration: 6 months

Role :
Technical Lead Service Now & Non Service Now AI Platforms

Role Summary
We are looking for a Client-Facing Technical Lead to drive digital transformation initiatives across Service Now and AI-driven ecosystems, with a strong emphasis on Agentic AI adoption and platform integration.
In this role, the person will act as a trusted advisor to clients, leading strategy, architecture, and implementation of AI-enabled service operations across complex enterprise environments. You will interface directly with client stakeholders, translating business needs into scalable, intelligent automation solutions.
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Key Responsibilities
" Serve as the primary technical lead and client interface for delivering AI-enabled Service Now transformation programs.
" Lead the design and deployment of Agentic AI use cases, aligning solutions to client-specific service towers and business outcomes.
" Provide strategic oversight and delivery across multi-tower service operations, including ITSM, ITOM, and ITAM.
" Architect and implement solutions within the Service Now platform ecosystem, including workflows, automation, and integrations.
" Drive adoption of AI-powered capabilities (Now Assist), including:
o Custom skill development and optimization of OOTB capabilities
o AI agent workflows and orchestration using AI Studio
o Establishment of AI governance, guardrails, and responsible AI practices
" Lead AIOps strategy and execution, enhancing observability, predictive analytics, and automated remediation.
" Collaborate with client stakeholders to define and implement AI Control Tower frameworks for governance and operational excellence.
" Integrate Service Now with enterprise AI platforms and external ecosystems, enabling cross-platform automation and intelligence.
" Provide thought leadership on Workflow Data Fabric to enable unified data-driven workflows across enterprise systems.
" Establish and guide Dev Ops and CI/CD best practices, including Service Now release management and deployment pipelines.
" Contribute to pre-sales, solution shaping, and client workshops, bringing innovation and domain-led insights.
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Required Qualifications
" Strong experience in Service Now platform architecture and implementation, including:
o ITSM, ITOM (Event Management), ITAM
o CMDB, Discovery, and Service Mapping
o Workflow automation and platform extensibility
" Proven track record in client-facing roles, leading enterprise-scale transformation programs.
" Hands-on expertise in Now Assist and AI-driven Service Now capabilities.
" Experience managing cross-functional delivery across multiple service towers.
" Solid understanding of:
o Workflow Data Fabric concepts
o CI/CD pipelines and Dev Ops methodologies
" Strong stakeholder management, communication, and consulting skills.
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Preferred Qualifications
" Experience in AIOps leadership and implementation.
" Exposure to AI Control Tower frameworks and enterprise AI governance models.
" Familiarity with Service Now playbooks and automation integrations (e.g., Ansible).
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Experience with modern AI ecosystems and multi-agent frameworks, including:
o Lang Graph, Cursor AI, MCP
o Agent-to-Agent (A2A) protocols
o Integration of platforms such as AWS Bedrock with Service Now
" Enterprise architecture certifications such as TOGAF.
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Key Competencies
" Client-centric mindset with strong consulting and advisory capabilities
" Strong leadership in complex, multi-vendor, and multi-platform environments
" Excellent communication, presentation, and executive engagement skills
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Value Proposition (Client Impact)
" Drive AI-led service transformation and operational efficiency
" Enable intelligent automation at scale across enterprise IT landscapes
" Improve service resilience, observability, and user experience
" Accelerate time-to-value through integrated AI and Service Now solutions

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.