Technical Lead ServiceNow & Non ServiceNow AI Platforms

Position: Technical Lead   ServiceNow & Non ServiceNow AI Platforms
" Serve as the primary technical lead and client interface for delivering AI-enabled Service Now transformation programs.
" Lead the design and deployment of Agentic AI use cases, aligning solutions to client-specific service towers and business outcomes.
" Provide strategic oversight and delivery across multi-tower service operations, including ITSM, ITOM, and ITAM.
" Architect and implement solutions within the Service Now platform ecosystem, including workflows, automation, and integrations.
" Drive adoption of AI-powered capabilities (Now Assist), including:
o Custom skill development and optimization of OOTB capabilities
o AI agent workflows and orchestration using AI Studio
o Establishment of AI governance, guardrails, and responsible AI practices
" Lead AIOps strategy and execution, enhancing observability, predictive analytics, and automated remediation.
" Collaborate with client stakeholders to define and implement AI Control Tower frameworks for governance and operational excellence.
" Integrate Service Now with enterprise AI platforms and external ecosystems, enabling cross-platform automation and intelligence.
" Provide thought leadership on Workflow Data Fabric to enable unified data-driven workflows across enterprise systems.
" Establish and guide Dev Ops and CI/CD best practices, including Service Now release management and deployment pipelines.
" Contribute to pre-sales, solution shaping, and client workshops, bringing innovation and domain-led insights.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.