IT Support - Mobile Device

Job Duration: 6 months contract – possibility to extend

Location:
Onsite - Minneapolis, MN

• Seeking a hands‑on, self‑motivated Mobile Device IT technician to support end users by deploying new hardware, assisting with phone upgrades, and helping execute IT projects across multiple locations.
• The right candidate enjoys working independently, solving problems on the fly, and getting devices into the hands of users with minimal disruption. This is a strong opportunity for someone early in their IT career who is looking to gain enterprise‑level experience.

• Replace Apple phones and iPads across multiple sites
• Install and configure software, including reinstallation of licensed applications on replacement devices
• Enroll phones in JAMF MDM and assist with syncing issues
• Assist customers with backing up data to the cloud and syncing data back to replacement devices
• Support Windows 10 to Windows 11 migrations using SCCM and Autopatch as needed
• Troubleshoot login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs
• Assist customers in navigating the basics of their new Apple or Windows devices
• Update asset records in Service Now and help retire old equipment from systems
• Follow documented processes and offer suggestions for improvement
• Support operational and capital project rollouts and refresh efforts across multiple locations
• Install large‑format displays, headless computer systems, or automation systems in passenger‑facing environments
• Partner with IT teams and operational departments to deploy standard hardware configurations for operational or capital efforts
• Perform other duties as assigned

• 1–3 years of experience in IT support, hardware deployment, or a related role
• Experience with Apple Business Manager and JAMF
• Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word)
• Experience with Service Now or other ITSM tools for asset tracking and updates
• Able to work independently and manage time across multiple sites
• Strong communication skills and ability to work directly with end users
• Valid driver’s license and reliable transportation to travel between facilities
• Ability to lift 25–50 lbs. on occasion
• Ability to sit and stand for long periods of time
• Ability to work in dusty and dimly lit spaces for extended periods

• Experience with Windows 11 migration or refresh projects
• Familiarity with Bright Sign, media players, or headless computer upgrades
• Exposure to regulated environments
• Knowledge of Power BI or Power Point
• Recent grads or former interns looking to grow in an enterprise IT environment are encouraged to apply

The projected hourly range for this position is $20-22/hr.

On‑Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.