Accounts Payable

Job Description

Join our team as an Accounts Payable Support Specialist, where you will play a vital role in resolving tickets, supporting Oracle/Service Now queue cleanup, and providing assistance to both internal and external customers. You will also facilitate timely escalation of issues and offer training and guidance on accounts payable procedures to support our operations and headquarters personnel. Utilize metrics to enhance training and improve customer satisfaction.

• Resolve tickets related to accounts payable issues efficiently.
• Support Oracle/Service Now queue cleanup.
• Provide support and guidance to internal and external customers.
• Escalate issues requiring second-level support to the Accounts Payable Supervisor.
• Deliver training and guidance on accounts payable procedures and processes.
• Utilize metrics to enhance training and improve customer satisfaction experience.

• 1-5+ years of experience in Accounts Payable.
• Proficiency in ticket resolution.
• Knowledge of accounts payable processes, including 1099 and vendor setup.
• Strong customer service mindset as part of the vendor outreach team.
• Ability to work efficiently with Oracle (preferred) and Service Now (nice to have).

• Experience with Oracle is a strong plus.
• Experience with Service Now is a nice to have.
• Ability to handle supplier setups, vendor support, and ticket resolution.

This position is part of the Accounts Payable Support team, consisting of 8 individuals. The role focuses on ticket resolution and vendor support, with expectations to resolve 75 tickets per week and handle around 15 calls weekly. The team processes  invoice requests monthly through Service Now. You'll work in a hybrid model, with three days in the office and two days remote.

The office is located at our corporate headquarters in Minnesota, where the majority of our Accounting and Finance team operates. The environment is supportive, with opportunities for growth and development.

Contract to Hire position based out of Minneapolis, MN.

The pay range for this position is $25.00 - $29.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.