EAS Specialist II

Overview

The Enterprise Application Support Specialist role is an IT technical analyst role with the RDM host team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems, anticipating trends and the development of new tools to support the platform.

The computer environments are primarily Windows server domain‑based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry. There is also Linux in the supported environment. Active monitoring and review of production applications for performance and accuracy. Cooperative troubleshooting and analytic work with other technical members and members of development, QA and support teams. Independent work analyzing trends in data and reporting on anomalies.

Cooperative troubleshooting and analytic work with other technical members and members of development, QA and support teams. Independent work analyzing trends in data and reporting on anomalies. Cooperatively monitor performance and availability, diagnose problems, anticipate trends, and develop new tools to support the platform.

• Associate’s degree in computer science or related field
• 3 years of experience in Enterprise application support or technical operations with experience in managing the resolution of business critical and time sensitive issues
• 3 years of knowledge of current Microsoft Server platforms
• 3 years of experience in XML/Https/ architecture
• 3 years of experience in troubleshooting and problem‑solving skills to diagnose software and network issues.
• Experience with Linux CLI
• Network and systems administration experience
• Knowledge of the administration and programming of MC SQL server 2005+ within a production class environment
• Ability to document job‑related procedures

• 5 years of experience with technical analysis
• Programming experience is a definite asset

Must be 18 years of age or older.

The compensation range for this position is $24.48 - $28.46 weekly salary. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job‑related knowledge, skills, location, experience and take into account internal equity.

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer‑Matched Retirement Plan
• Employee Stock Purchase Plan
• Short‑Term and Long‑Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:
If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to