DORS Business Analyst

About the Job

This position is with the OTR Enterprise Application Services non-credit registration system team and has primary responsibilities in system maintenance and end‑user support for our enterprise non‑credit registration software application, Modern Campus Lifelong Learning Extended Education Edition. The analyst will be expected to ensure the enterprise environment fully utilizes available technology to enhance productivity and improve work processes. The role blends high‑touch user support, staff training, and technical system maintenance, providing customer support, onboarding new units, facilitating training sessions, performing some financial reconciliation, and troubleshooting software and integration issues.

The analyst acts as the liaison between internal units and external vendors, overseeing ticket management, change requests, and testing for vendor maintenance, hotfixes, and new releases. A successful candidate is self‑motivated, strategic, adaptable to changing priorities, and effectively engages diverse business users across colleges and departments.

• Business/Operations Support (60%)
  • Execute appropriate decision making to support solution configuration decisions that meet the enterprise needs.
  • Ensure data and reports meet service expectations and are available for end users.
  • Manage and maintain business process documentation in both technical and non‑technical language so business owners, process owners, and end users fully understand the business logic and process.
  • Assist with technical upgrades, ongoing maintenance, and continuous improvement of the non‑credit registration system software.
  • Provide use case modeling and proof‑of‑concept assistance to existing and onboarding units.
  • Provide end‑user support for staff and learners in accordance with the service level agreement.
  • Train and develop staff across the University.
  • Provide day‑to‑day management of projects and tasks, updating leadership on work progress.
  • Work directly with the solution vendor to report defects, drive resolution, and implement fixes.
  • Assist in troubleshooting and rapid resolution of production bugs and issues.
  • Test and evaluate solution releases.
• Production Analysis/Support (30%)
  • Work with colleges and departments to understand their business processes and make recommendations to support improvement, efficiencies, best practices, and solution usage.
  • Collaborate with the non‑credit user community to solve complex problems and analyze desired business needs.
  • Elicit and document business requirements, translating them into functional and technical requirements.
  • Design and document specifications and facilitate implementation of integrations between the enterprise system and other software applications.
  • Ensure appropriate creation and execution of test strategies and document results.
  • Assist in maintaining the dors.umn.edu website.
• Professional Development (10%)
  • Stay current on solution best practices and technology advancements.
  • Actively seek new ways to grow and be challenged using both formal and informal development channels.
  • Serve as the ASR representative on committees.

Required

• Bachelor’s degree with at least two years of professional relevant experience or a Master’s degree.
• Excellent customer service and end‑user support skills.

Preferred

• Experience with a non‑credit registration and student information system (Modern Campus Lifelong Learning preferred).
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Working knowledge of requirements definition techniques.
• Ability to interpret business needs and translate them into actionable requirements.
• Ability to anticipate and balance the needs of multiple stakeholders.
• Ability to communicate technology concepts effectively with technically proficient and non‑technically proficient individuals.
• Be self‑directed, possess excellent problem‑solving skills, enjoy helping others solve problems, and quickly and efficiently switch focus among many concurrent tasks.
• Development experience with SQL and/or Tableau.

Pay Range: $74,861–$78,700 annually depending on…