Technology Specialist

Technology Specialist

Who We Are

Family Tree Clinic is a leader in sexual and reproductive health care in the Twin Cities and Minnesota. Founded by community activists and volunteers in 1971, our vision is to eliminate health disparities through innovative, personalized sexual health care and education for diverse needs. We work to achieve this vision through providing patient-centered health care services, community education and outreach; and through developing alliances across the state to promote sexual health and freedom in our communities.

The staff at Family Tree is a team of committed, passionate, and smart individuals who work hard and are eager to learn and grow together as we provide services and education to our community.

Core Value Statements

Commitment to furthering social and reproductive justice: striving for and demonstrating a conscious awareness of cultural markers and lenses related (but not limited) to race, ethnicity, country of origin, religion, family narrative, gender identity, immigration status, gender presentation and expression, sexual orientation and expression, mental and physical ability, size, class, and age; sex positive; striving to center justice lenses in our daily work and long-term goals

Mission-focused: conveying passion for our mission with an understanding that our work evolves over time, and that there are many ways we accomplish our collective goals; supporting a workplace environment that is in service to our mission

Collaborative and accountable: being mindful of our differences and striving for self-awareness; accountable to colleagues, patients, clients and community members; acknowledging of one’s own mistakes and striving to learn from them; supportive of ongoing learning

Direct and respectful: being honest, candid and straight-forward in a way that acknowledges the power of our words; assuming the best intentions when engaged in difficult conversations; conveying respect for each other and our clients; upholding workplace standards and Family Tree’s mission in all of our interactions

Position Summary

The Technology Specialist is the primary IT resource for Family Tree Clinic, responsible for providing reliable, responsive technology support to staff; managing the organization’s IT infrastructure, hardware, and software systems; administering Google Workspace; and coordinating with the clinic’s managed IT vendor (Med Tech Solutions) on network, server, and EHR-related systems. This position also selects, implements, and manages a help desk platform to streamline how staff request and receive IT support.

The Technology Specialist reports to the Finance Director and works closely with the Building Assistant on technology systems that intersect with building operations. This is a hybrid position: primarily on-site with a remote/on-call component to support clinic operations during all hours the clinic is open.

Primary Duties

Staff Support and Help Desk Management

• Provide direct, hands-on technology support to clinic staff, including troubleshooting hardware, software, and connectivity issues.
• Select, implement, and manage a help desk ticketing platform to provide a single, clear system for staff to submit IT requests.
• Triage and respond to IT support requests in a timely manner, following through to resolution and communicating status to the requester.
• Establish and maintain defined service windows for routine IT support, and a clear escalation process for urgent issues outside those windows.
• Develop and maintain self-service resources, including how-to guides and a knowledge base, to help staff resolve common technology issues independently.
• Purchase, set up, install, and onboard new computers (Windows, Microsoft Suite, Google Workspace), coordinating with Med Tech Solutions as needed.
• Create and maintain an inventory of all computers and users, including service dates and replacement timelines.
• Provide training for staff on technology-related systems including computers, phones, teleconferencing equipment, Google Workspace, and other tools.

Infrastructure and Systems Administration

• Administer and manage the organization’s Google Workspace environment, including…