IT Helpdesk Technician On-site

People focused. Technology backed. Join Hyatt.
When you join Hyatt Regency Minneapolis, you join a global brand that celebrates individuality, empowers everyone to be their best and consistently provides unique experiences for our colleagues and guests. Part of our culture of care includes providing our guests with stress-free, affordable experiences that enhance their stay. We also care about our colleagues and provide a well-rounded benefits package to ensure you are supported from day one.

You'll find support from your team by working in an environment where success is celebrated and hard work is rewarded.

works alongside the IT Manager to ensure all areas of the hotel are supported with proper computer systems in accordance with Hyatt brand standards. This role is an excellent opportunity for someone starting their career in IT, with hands‑on exposure to hotel operations, enterprise systems, and networking. We are seeking a candidate with both technical curiosity and a desire to grow into an IT leader, with the ability to take on increased responsibility over time.

The ideal candidate has strong customer service skills, a willingness to learn, and the ability to work independently or as part of a team.

• Provide friendly, professional IT support for colleagues across desktops, laptops, printers, phones and POS systems.

• Troubleshoot Microsoft 365 applications, support hotel systems, assist with account setup and device onboarding.

• Assist with routine IT equipment checks and elevate issues to the IT Manager or vendors.

• Log, track, and resolve requests through Hyatt corporate and vendor ticketing systems.

• Help maintain IT documentation including asset inventories, how-to guides, and basic diagrams.

• Participate in IT projects and gain exposure to networking, system administration, and vendor coordination.

• Collaborative and team-driven environment with diverse industry experience

• Health benefit eligibility at 30 days of employment

• 401K with company match – eligible to contribute at 30 days of employment

• Discounted room nights at over 1,000 Hyatt properties upon hire

• Free room nights at over 1,000 Hyatt properties at 90 days of employment

• Education Assistance/Tuition Reimbursement

• Discounted employee parking ($5/day or $100/mo)

• Access to hotel gym (25,000 sq. ft.)

• Free meals in colleague cafeteria

• Discounted food & beverage from Prairie Kitchen and Bar and The Market (proudly serving Starbucks)

• Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status)

• A resume must be provided to be considered

• Refined written and verbal communication skills

• Strong customer service skills and ability to assist colleagues at all levels

• Strong problem-solving and critical thinking skills

• Basic experience with Microsoft-based workstations preferred

• Previous help desk or customer-facing technical experience preferred