Technology Support Coordinator

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.

As an employee your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

At Border Foods, we will unlock the full potential of our employees and guest’s restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.

The purpose of the Support Center is to deliver a high level of service within their work center in order to support the business.

Support Center Core Values:

Accountability & Integrity:

Consistently demonstrates integrity in actions and expectations

Holds self accountable for standards and expectations.

Ensures a quality customer experience by driving fast and friendly service

Adheres to all local, state, and federal laws and guidelines.

Family & Teamwork Creates unity in the team by building cross functional relationships

Respond to field operations leaders and other support positions questions and resolves employee issues in a timely manner

Approaches each day and task with the understanding that business needs change frequently and that the level of service and support must adapt to the changes as needed

Able to navigate challenging situations and provide appropriate guidance

Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences

Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.

Instills a recognition culture that creates a positive work environment

Excellence:

Strategic planner creates short term and long-term strategies for success

Utilizes systems and tools in order to make appropriate business decisions

Empowerment:

Works to identify the strengths and abilities of their team to help others succeed

Takes ownership of own personal growth and development

Consistently demonstrates active and timely communication

Seeks and shares ideas to help others succeed

Bringing others along, operationally, through use of tools.

Required or

Preferred Experience:

Must be at least 18 years of age.

High school diploma or equivalent.

Position Mission The Technology Support Specialist supports restaurant operations by troubleshooting, maintaining, and resolving technology-related issues across Border Foods locations. This role works directly with restaurant teams and internal partners to ensure technology systems, hardware, and software are functioning effectively and supporting day-to-day operations.

This position focuses on timely issue resolution, technical support, and execution of technology initiatives in the field.

Core Accountabilities Technical Support & Issue Resolution Respond to and resolve incoming technology escalations from restaurant field teams

Troubleshoot hardware, software, and network-related issues impacting restaurant operations

Coordinate with internal IT teams and vendors to ensure timely resolution of service needs

Provide follow-up support to restaurants to confirm stability and resolution

Field Technology Execution Support implementation and deployment of technology initiatives in restaurant environments

Assist with hardware and software installations, upgrades, and replacements

Help coordinate equipment dispatch and field service support aligned to service needs

Monitor systems and escalate recurring issues to leadership for further evaluation

Documentation & Training Support Maintain documentation related to supported systems, processes, and common issues

Assist in developing training materials and guidance for restaurant teams

Partner with Training and Operations teams to improve technology adoption and reduce service disruptions

Operational Support Collaborate…