IT Service Desk Support Specialist

Role Overview

Provide first-line technical support for radiology and operations departments within a healthcare organization. Assist end-users with technical issues related to radiology information systems, picture archiving and communication systems, and other medical imaging technologies.

Serve as the initial point of contact for radiology staff experiencing technical issues, provide timely and effective solutions, diagnose and resolve basic technical problems, log and track support requests, and maintain comprehensive records.

Required strengths include technical support experience, knowledge of RIS, PACS, and other relevant systems, and ability to work in a healthcare setting. Growth/autonomy/impact: opportunity to develop and maintain user guides, FAQs, and knowledge base articles, and participate in training sessions and meetings.

• Associate's degree in information technology, computer science, or an applicable related field
• One (1) year experience in an end user IT support role
• Occasional travel between departments may be necessary
• Some travel is required between sites; a reliable means of transportation is required

• Medical, dental and vision insurance
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• PTO and holiday pay