Head of Innovation Studio and Outreach

Job Description

U.S. Bank is seeking a Head of Innovation Studio and Digital Outreach to lead strategic employee-driven innovation and cross-functional collaboration across the organization. In this role, you’ll build and scale programs and events that transform ideas into measurable business impact, create greater awareness and engagement with Digital, Data, and AI (DDAI) teams while also helping to strengthen how DDAI teams work together to deliver exceptional experiences for our customers and employees.

The Innovation Studio and Digital Outreach function enables the enterprise to accelerate value delivery, increase organizational effectiveness, and expand the adoption of digital, data, and AI solutions. You’ll help us move faster, work smarter together, and create meaningful impact for the customers and employees we serve.

Lead a high-performing team responsible for employee driven innovation strategy, execution, and enablement across the lines of business and DDAI. Your work will ensure our organization discovers, tests, and scales solutions that enhance customer experience, employee experience, and business performance. You’ll serve as a key connector across enterprise functions—fostering alignment, collaboration, and shared ownership of enterprise outcomes.

Innovation Leadership

• Develop and execute the Innovation Studio roadmap in alignment with DDAI strategy and enterprise priorities

• Design and deliver programs that accelerate idea generation, engagement, experimentation, and scaling (including workshops, innovation challenges, pilot programs, and showcases)

• Establish metrics and reporting frameworks to measure innovation impact and communicate outcomes to senior leadership

Cross-functional Collaboration & Enablement

• Build clear engagement pathways and repeatable processes that strengthen collaboration across the enterprise

• Coach teams and leaders on critical innovation capabilities including problem framing, hypothesis testing, storytelling, and adoption planning

• Create forums and mechanisms for knowledge sharing, best practice exchange, and continuous learning

Program Delivery & Risk Partnership

• Partner with Risk and Operations teams to ensure innovation initiatives meet compliance, security, and operational standards

• Develop transition frameworks that enable successful handoffs from innovation to delivery teams

• Track portfolio metrics, health and provide executive-ready updates on progress, outcomes, and lessons learned

• Bachelor’s degree, or equivalent work experience

• Six or more years of experience in innovation, product management, strategy, or organizational transformation

• Demonstrated experience leading teams and programs in large, complex organizations

• Skilled in managing pipelines of ideas and prioritize effectively

• Highly charismatic and energetic

• Facilitation and networking skills

• Skilled in engaging and aligning large groups including senior leaders

• Skilled and comfortable running high pressure, enterprise wide, high profile innovation programs, events and hackathons

• AI Fluency

• Travel frequency can exceed 25%

• Proven track record building and scaling innovation programs that deliver measurable business outcomes

• Exhibits executive presence by influencing senior leaders and driving alignment across various stakeholder groups

• Exceptional facilitation, communication, and storytelling skills that translate strategy into action

• Experience working in financial services, highly regulated industries, or technology-driven environments

• Knowledge of design thinking, lean startup, agile, and modern product development methodologies

• Skilled in balancing strategic thinking with hands‑on execution

This role requires working from a U.S. Bank location three (3) or more days per week

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's…