Implementation Enablement Specialist

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking an Implementation Enablement Specialist to support workforce readiness for our Implementation organization by designing, building, and delivering impactful enablement programs aligned to customer onboarding excellence and business priorities.

This role will help equip our Implementation team with the knowledge, skills, tools, and operational resources needed to confidently onboard customers, guide implementation milestones, accelerate time-to-value, and drive successful go‑live outcomes.

The ideal candidate will partner closely with Implementation Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve onboarding consistency, employee readiness, and customer outcomes.

This is a highly cross‑functional role focused on bridging product knowledge, implementation methodology, customer onboarding workflows, and operational execution to enhance team effectiveness and elevate the implementation experience.

This is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Partner with Implementation leadership to identify onboarding gaps, workflow challenges, and enablement priorities.

• Design structured onboarding and ramp programs for new Implementation hires to accelerate readiness and confidence.
• Build role‑based learning pathways that support implementation milestones, onboarding execution, and customer engagement expectations.
• Develop implementation certifications, milestone readiness checkpoints, and structured reinforcement programs.

• Partner with Product and Operations teams to translate new features, process updates, and workflow changes into actionable implementation enablement.

• Implementation playbooks
• Workflow guides
• Milestone talk tracks
• Customer conversation frameworks
• Escalation handling resources
• Job aids and quick‑reference tools
• Ensure implementation teams are prepared to operationalize product and process changes effectively.

• Support enablement for consistent execution of the customer onboarding journey.
• Build learning programs that strengthen:
  • Onboarding workflow execution
  • Milestone management
  • Communication best practices
  • Risk identification and mitigation
• Customer expectation setting
• Successful go‑live readiness
• Reinforce best practices that improve implementation quality and customer experience.

• Design and develop engaging learning experiences, including:
  • Instructor‑led workshops
  • eLearning modules
  • Scenario‑based training and role‑play exercises
  • Facilitate live and virtual training sessions focused on real‑world application
  • Deliver reinforcement programs to support knowledge retention and behavior change

• Support the development and maintenance of a centralized internal resource hub.
• Ensure enablement content is accurate, accessible, and aligned with current product and process updates.
• Partner with cross‑functional teams to continuously improve content quality and usability.

• Support reporting and analysis of enablement effectiveness using metrics such as:
  • Time‑to‑productivity
  • Time‑to‑go‑live
  • Escalation reduction
  • Milestone completion effectiveness
  • Leader feedback
  • Learner confidence/readiness
• Gain insights from…