Tier II Support Specialist

Description We are looking for a Tier II Support Specialist to join a growing IT software team. This position is ideal for a support specialist with hands-on technical experience who enjoys solving challenging user issues across diverse environments. The role offers the opportunity to build expertise across core infrastructure and end-user technologies while developing toward senior engineering or project-focused work.

Responsibilities:

- Resolve escalated technical issues involving Microsoft 365, Windows systems, network connectivity, and endpoint security with a strong focus on timely restoration of service.

- Investigate complex desktop and user support requests, identify root causes, and implement practical solutions that minimize repeat incidents.

- Manage service desk tickets throughout the full support lifecycle, from initial assessment and prioritization through resolution and follow-up communication.

- Support user and system access needs within Active Directory, including account maintenance, permissions, and related administrative tasks.

- Provide troubleshooting assistance for Windows 10 environments and other Microsoft-based technologies used across client systems.

- Work across a range of client setups and technical platforms, adapting support approaches to different infrastructure and operational requirements.

- Take full ownership of advanced support cases, coordinating with internal teams when needed to ensure thorough and accurate resolution.

- Contribute to service improvement efforts by documenting recurring issues, sharing technical knowledge, and identifying opportunities for more efficient support delivery. Requirements - 2-4 years of IT support experience in a help desk, desktop support, or similar technical support role.

- Practical experience troubleshooting Microsoft 365, Windows operating systems, basic networking issues, and common security-related incidents.

- Working knowledge of Active Directory administration and user account support.

- Hands-on experience supporting Windows 10 and general Microsoft desktop environments.

- Ability to manage service desk tickets effectively while balancing multiple priorities and response timelines.

- Strong troubleshooting and problem-solving skills with the confidence to handle escalated or technically complex requests.

- Clear communication skills and a customer-focused approach when supporting users across varied technical environments. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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