Entry-Level Device Repair Technician

Department: Repairs

Reports To
:
Repairs Manager

Location: On-site - New Brighton, MN (Minneapolis/Twin Cities Metro)

Schedule: Monday–Friday, 7:00 AM–3:00 PM or 8:00 AM–4:00 PM

Pay: $16.00–$21.00/hr

FLSA Status: Non-Exempt

• No professional experience required, paid training from day one
• Hands‑on bench technician work across Apple, Chromebook, Windows, and Surface devices
• Clear growth path (L1–L3 tech levels) with opportunities to earn OEM and CompTIA certifications
• Work for a mission‑driven company that helps students and schools get the technology they need
• Competitive remuneration & company benefits (Commissions, PTO, Medical Insurance, 401K)

Gophermods was founded in 2010 in Minneapolis, MN and has grown into a nationwide partner for schools and small to medium‑sized businesses. We support every stage of the technology lifecycle – computer repair, device refurbishment, and professional services. Located in New Brighton, MN, just minutes from downtown Minneapolis in the Twin Cities metro, we’re a small company with a big mission, guided by three values: set the standard, be curious, and thrive together.

As a hardware technician, you’ll spend most of your day at the bench – diagnosing, repairing, and refurbishing laptops, Chromebooks, Mac Books, iPads, Microsoft Surface devices, and desktops. This is structured, hands‑on, repetitive work. Every repair follows a standard operating procedure. Every device gets a full QA check. Every workspace stays clean and organized.

• Likes following a process and does it the same way every time
• Takes pride in doing it right, not just getting it done
• Can work at a steady, reliable pace with minimal supervision
• Asks questions early rather than guessing
• Wants to understand why a step exists, not just what to do

You don’t need a technical background. If you come from assembly, quality inspection, warehouse kitting, food prep with standards, automotive work, or electronics as a hobby – you may be a great fit. If you’ve ever used an SOP, followed a checklist, or can describe a personal system you use to stay organized and consistent, we want to hear from you.

• Diagnose, troubleshoot, and repair Chromebooks, Mac Books, Windows laptops, iPads/tablets, Microsoft Surface devices, and desktops
• Perform common repairs such as screen and battery replacements and component swaps
• Complete full device refurbishment workflows including cleaning, reassembly, and final QA testing using checklists to ensure consistent, high‑quality results
• Accurately review customer work orders and assess reported issues to identify the correct repair path
• Rotate across device types (Apple, Chromebook, Windows, Surface) as project needs shift
• Follow all quality control standards, ensuring each device meets required quality checks before moving to the next stage
• Maintain a steady, productive pace while consistently meeting team quality and throughput expectations

• Configure, image, and prep devices with white‑glove care and enterprise‑level precision
• Stage, organize, package, and prepare devices for delivery

• Record serial numbers/asset tags, repair notes, and device status updates accurately, and use company systems for ticketing, documentation, and basic workflow tracking
• Handle parts, tools, and devices responsibly

• Maintain a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs
• Communicate proactively with your team when you encounter unfamiliar issues, bottlenecks, or quality concerns
• Balance competing priorities and adapt to changing project needs while maintaining quality standards

• High school diploma, GED, or equivalent
• No prior professional technical experience required
• Reliable transportation to the Twin Cities warehouse location