Senior Desktop Support Specialist

Overview

TEKsystems currently has a high‑level Desktop Support Specialist position available with a client in Minneapolis, MN. This role will start as a 6‑month contract with the possibility to extend and convert to full‑time. The specialist will serve as the day‑to‑day onsite point of contact for end‑user IT support in Minneapolis, handling the Service Now ticket queue, hands‑on hardware/software troubleshooting, onboarding/offboarding logistics, and technical escalation to the company IT Operations team.

• Deliver onsite Tier 1 / Tier 2 IT support for the Minneapolis (MSP) office, ensuring a best‑in‑class end‑user experience.
• Own the local Service Now ticket queue for Minneapolis: triage, resolve, and escalated incidents and service requests within SLA.
• Collaborate with peers in the wider company IT Operations team to resolve complex technical issues that cross site boundaries.
• Provide hands‑on support for laptops, peripherals, conference room AV, printers, and other onsite hardware in the Minneapolis office.
• Execute onboarding and offboarding for Minneapolis‑based new hires and leavers, including device imaging, account provisioning/deprovisioning, and asset return.
• Administer end‑user identity and endpoint tooling in scope (Entra , Active Directory, Office 365, Intune / endpoint management) at a user‑support level.
• Maintain accurate asset records and contribute to existing Service Now Knowledge Base articles as gaps are identified during the engagement.
• Coordinate with third‑party vendors (telecoms, ISP, hardware, building facilities) for onsite issues affecting Minneapolis users.
• Provide a structured handover at the end of the engagement, including documentation of any open issues, recurring problems observed, and Minneapolis‑specific knowledge captured during the term.

• Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent experience.
• 5+ years of hands‑on IT support / Service Desk experience, including Tier 2 troubleshooting and direct end‑user support in a corporate office environment.
• Strong knowledge of Microsoft technologies, Service Desk processes, SaaS platforms, and awareness of IT infrastructure.
• Proficiency in Entra , Active Directory, Office 365, and endpoint management tools.
• Advanced knowledge of networking fundamentals and endpoint security.
• Experience with the Microsoft Office suite and Office 365.
• Experience with Mac hardware and Office support apps.
• Proficiency in Service Now.

Contract position based out of Minneapolis, MN. Fully onsite.

Expert Level.

Pay range: $40.00 – $55.00 per hour.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include:

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off / leave (PTO, vacation, or sick leave)

This position is anticipated to close on Jun 30, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.