Business Banking AI & Process Optimization Leader

Job Description

This role supports the Business Banking Sales organization by identifying, prioritizing, and implementing AI-driven solutions that improve sales effectiveness, operational efficiency, and client experience. It calls for a leader who blends strong project management and process improvement skills with a keen understanding of emerging AI technologies, change management, and banking efficiencies.

• Collaborate cross‑functionally with sales, product, technology, and analytics teams to develop, pilot, and scale AI & ML initiatives.
• Translate complex AI & ML concepts into actionable business strategies and communicate recommendations to stakeholders at all levels.
• Monitor and measure the impact of implemented solutions, continuously iterating to maximize business value.
• Proactively identify opportunities to apply AI and automation to improve sales performance, operational efficiency, client engagement, and banker effectiveness within business banking.
• Partner with business line leadership to develop and maintain an AI initiative roadmap aligned with strategic priorities and measurable business outcomes.
• Evaluate and prioritize AI use cases based on business value, feasibility, risk, adoption readiness, and operational impact.
• Translate business challenges into callable solutions and actionable implementation plans.
• Analyze existing sales and operational workflows to identify inefficiencies and automation opportunities.
• Apply process improvement methodologies to redesign workflows and improve outcomes.
• Drive user adoption and behavioral changes across the business banking sales organization.
• Develop communication and engagement strategies to increase awareness and utilization of AI tools.
• Partner with frontline leaders to gather feedback, address barriers, and improve user experience.
• Track adoption metrics and business outcomes, providing regular updates to leadership.
• Prepare executive-level presentations, status updates, and business case recommendations.
• Communicate project risks, dependencies, and performance metrics to senior leadership.
• Serve as a trusted advisor to business stakeholders on AI capabilities, business trends, and implementation opportunities.
• Analyze business challenges and proactively identify opportunities to leverage AI & ML for improved sales processes, customer engagement, and operational efficiency.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $ – $

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The company participates in the U.S. Department of Homeland Security E‑Verify program.