Senior IT Support Engineer

We are hiring for a full-time Senior IT Support Engineer in the Minneapolis market. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations.

We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

• Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, One Drive, and Intune.
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud‑first enterprise environment.
• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
• Implement and manage identity and access controls via Entra , including conditional access and multi‑factor authentication.
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
• Apply advanced AI‑driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
• Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
• Integrate Microsoft 365 with third‑party tools and services, ensuring seamless interoperability and alignment with business requirements.
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.

• 6+ years of recent end‑user technical support experience, including providing support to executive‑level users.
• Strong problem‑solving skills and attention to detail.
• Excellent written and verbal communication.
• Strong time management and ability to prioritize.
• Ability to thrive in a fast‑paced environment and work effectively under pressure.
• Ability to be on‑site daily (Monday‑Friday).
• Available to be on call once per quarter for one week.

Compensation: $80,000 - $100,000 + generous quarterly bonus. Benefits include best‑in‑class medical, dental, HSA, dependent day care FSA, travel/commuter reimbursement. 4 weeks PTO and 10 paid holidays.