Communication Center Specialist

Company Overview

Life Link III is a premier, nationally recognized air medical transport company, known for clinical excellence, a superior aviation program, and reliable response in providing care to critically ill or injured patients. Our priority is to give every patient the best chance for optimal outcomes while ensuring the highest level of care aboard safe, state‑of‑the‑art aircraft. We focus on innovation, cutting‑edge technology, and comprehensive education for our flight medical crew, pilots, mechanics, operational control specialists, and communication specialists, aligning with our core values of safety, customer focus, excellence, integrity, innovation, and collaboration.

As a Communication Specialist you are the vital first link in every mission: coordinating life‑saving air medical transports by managing critical communications with hospitals, emergency responders, flight crews, and internal teams. In fast‑moving, high‑stakes moments, your calm voice, sharp focus, and decisive thinking ensure patients receive the care they need, when they need it most.

This is a mission‑driven role for someone who thrives under pressure, excels at multitasking, and takes pride in precision, professionalism, and teamwork.

Hours:

6 pm – 6 am.

• Serve as the primary point of contact for all incoming telephone, radio, and digital requests for service.
• Dispatch 11 helicopters and 1 fixed‑wing aircraft, coordinating time‑sensitive air medical transports.
• Gather, process, and communicate critical information accurately and efficiently during high‑stress situations.
• Maintain real‑time situational awareness of aircraft locations, weather, logistics, and crew status.
• Create and manage electronic records using a computer‑aided dispatch (CAD) system.
• Communicate clearly and professionally with pilots, medical crews, hospitals, EMS, and public safety partners.
• Support flight and patient safety through diligent monitoring, documentation, and adherence to protocols.
• Participate in emergency response planning, quality improvement efforts, and ongoing training.
• Represent Life Link III with professionalism, integrity, and a strong customer‑service mindset.

• High school diploma or equivalent.
• Demonstrate a strong commitment to customer service and satisfaction.
• Strong attention to detail with the ability to multitask in a fast‑paced environment.
• Excellent written and verbal skills.
• Computer literate with the ability to learn and adapt to new software programs.
• Ability to type 35 words per minute.
• Commit to shift work in a 24/7/365 operation, including nights, weekends, and holidays.
• General geographic knowledge and map reading skills.
• Maintain composure and clarity during emotionally intense and time‑critical situations.
• Rapidly assess evolving scenarios and adapt plans due to weather, mechanical, or logistical challenges.
• Accurately handle confidential patient and operational information.
• Work independently within established protocols while knowing when to escalate complex situations.
• Operate multiple technologies simultaneously, including radios, phones, CAD systems, mapping tools, and tracking system.

• EMS, air medical communication, and/or 911 communication center experience.
• 2 years of experience in a health care environment.
• Knowledge of aviation and medical terminology.
• Licensure: EMT, EMD, POST certification or equivalent education or experience.
• Two‑year degree in a related field.

• Base Pay Rate: $30.91 – $36.95 per hour, based on experience.
• Health, Dental, and Vision insurance coverage starting the first of the month following hire.
• Health Savings Account (HSA) with employer match.
• 401(k) with employer match fully vested.
• Generous paid leave and paid time off to foster work/life balance.
• Life, disability, critical illness, and accident insurance.
• Tuition/Training reimbursement program.

Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding…