UX Researcher - Digital Experience; Business Banking

We’re looking for a UX Researcher who is passionate about understanding people, uncovering meaningful insights, and turning research into real product impact. In this role, you’ll lead and deliver high-quality UX research that informs design and business decisions—and clearly demonstrate the value and return on design investment.

• Lead and execute end-to-end UX research that supports business objectives and delivers measurable outcomes.
• Design and conduct research using appropriate methodologies, balancing rigor with practicality based on project needs.
• Translate research findings into clear, actionable insights that influence product, design, and business decisions.
• Create high-quality research artifacts and present findings in a compelling, accessible way for diverse audiences.
• Partner closely with UX designers, product managers, business‑line clients, marketing, analytics, and other teams to strengthen collaboration and understanding.
• Define measurable research objectives and evaluate success against those outcomes to demonstrate impact.
• Uphold excellence in research quality, facilitation, storytelling, and insight synthesis.

• Bachelor’s degree, with an emphasis on UX, design research, psychology, social science, or another relevant field preferred, or equivalent experience.
• Three to five years of UX design research experience.

• Background in the financial institution industry.
• Experience working with UX for large commercial and/or corporate clients.
• Familiarity with and experience in a variety of research methodologies, knowing when to apply them and when to make tradeoffs.
• Ability to deliver impactful and clear UX design research that drives and directs better product/project outcomes.
• Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions.
• Demonstrated analytical, decision-making, and problem-solving skills.

Hybrid/flexible schedule: in‑office expectation of 3 days per week, with flexibility to work from other locations for the remaining days. This position is not eligible for visa sponsorship.

We’ll accommodate a disability during any portion of the application or hiring process.

• Health care (medical, dental, vision)
• Basic and optional term life insurance
• Short-term and long-term disability, pregnancy disability, and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (2-5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and safe leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal-opportunity employer and considers all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. E-Verify is used at all U.S. facilities.

Salary range: $ – $. Background checks are conducted as required by applicable local and federal laws.