ServiceNow Asset Management Analyst

Service Now Asset Management Analyst

We are seeking a highly analytical Service Now Asset Management Analyst to support enterprise asset and configuration management initiatives within a large-scale IT environment. This role focuses on maintaining accurate infrastructure inventory data, validating hardware assets, supporting remediation efforts, and driving operational improvements across Service Now and related systems.

The ideal candidate will have experience with Service Now, IT infrastructure, asset management, analytics, and cross-functional operational support.

• Support asset and configuration management activities within Service Now
• Analyze and validate infrastructure inventory and hardware records
• Investigate and remediate discrepancies related to network-connected assets
• Collaborate with asset owners, infrastructure teams, and SMEs to resolve issues
• Track and manage remediation efforts related to asset discrepancies and compliance risks
• Perform trend analysis and identify opportunities for process or tool improvements
• Support ongoing Service Now enhancements and Agile-related activities
• Produce reports, dashboards, and key operational metrics for leadership
• Assist with risk reduction initiatives tied to inventory accuracy and infrastructure visibility

• 5+ years of experience in: business execution, IT operations, asset management, business analysis, strategic operations
• 1+ year of Service Now experience
• Working knowledge of: IT infrastructure, hardware and virtual environments, network topology and IP concepts
• Strong analytical and problem-solving skills
• Experience working cross-functionally in enterprise environments

• Experience with: inventory or asset management, Service Now asset/configuration modules, Agile environments, reporting and dashboard creation
• Strong Excel and data analysis skills
• Experience with in financial services or enterprise technology environments

• Hybrid work schedule
• Enterprise-scale operational and technology environment
• Collaborative, cross-functional team structure

• Opportunity to work on mission-critical infrastructure and security initiatives
• Exposure to enterprise asset management and Service Now optimization
• High-visibility role supporting operational risk reduction and strategic decision-making