Director, Wealth and Wholesale Analytics & Customer Experience

Director, Wealth and Wholesale Analytics & Customer Experience Skip to main content
* We only use cookies that are strictly necessary to allow operation of our website.*#Director, Wealth and Wholesale Analytics & Customer Experience page is loaded## Director, Wealth and Wholesale Analytics & Customer Experience Apply locations:
Minneapolis, MN:
Atlanta, GAtime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
July 6, 2026 (10 days left to apply) job requisition :
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.##
** Job Description
** Lead the analytics and customer experience insights strategy for Wealth and Wholesale, converting complex, multi-source data into
** decision products that drive revenue growth, client deepening, and business performance**.This role operates as a
** strategic partner to senior leadership**, owning high-visibility insight platforms and shaping how data is translated into decisions across the organization. You will play a critical role in advancing
** AI-enabled, insight-driven decisioning**, while establishing a consistent, trusted view of performance and client behavior.
** What You’ll Do
*** Define and lead the
** analytics and CX insights strategy**, setting roadmaps, standards, and priorities across WCIB
* Own and scale
** executive insight products** (e.g., Leadership Insights), ensuring they are decision-ready, highly adopted, and embedded in business workflows
* Serve as a
** trusted advisor to senior leaders**, delivering concise, actionable insights that directly influence strategy and performance
* Integrate
** customer experience (VOC), behavioral, and operational data
** into a unified view of client and business performance
* Drive
** performance analytics
** across acquisition, deepening, retention, and portfolio management—linking insights directly to growth and efficiency outcomes
* Establish and reinforce
** trusted, consistent data and metrics
** across enterprise systems, improving transparency and confidence in decision-making
* Lead the shift from traditional reporting to
** scalable, insight-led products
** that enable faster, more effective decisions
* Advance
** AI-enabled insights, automation, and modern analytics capabilities
** to improve speed, scale, and impact
* Reduce duplication and increase
** reuse of analytics assets**, driving consistency and efficiency across teams
* Partner across analytics, engineering, CX, and business teams in a
** matrixed environment
** to ensure alignment, scalability, and enterprise-ready solutions
* Build and develop
** high-performing analytics teams**, fostering a culture focused on outcomes, ownership, and continuous improvement
** What You Bring
**** Required Qualifications
*** 12+ years leading
** analytics or data teams in complex environments
*** Proven experience influencing
** senior executive decision-making
** through data and insights
* Track record of building and scaling
** analytics products and insights capabilities
*** Strong grounding in
** data visualization, data ecosystems, and governance
*** Exceptional
** executive communication and storytelling skills
**** Preferred Qualifications
*** Experience in
** Wholesale/Commercial Banking, Payments, or Wealth
*** Exposure to
** AI/ML or GenAI-driven analytics
*** Experience operating in
** matrixed, enterprise organizations
**** Technical Leadership Expectations
** Fluency across modern analytics and data ecosystems, with the ability to guide teams in delivering
** scalable, production-grade analytics solutions**:
* Advanced
** data visualization (Power BI or similar)**, translating complex data into executive-ready insights
* Strong
** SQL and data engineering…