Project Manager, IT Project Manager, Cloud Computing: Infrastructure & Operations

Project Manager

Ensures a resilient environment by proactive TRR testing and selective stress testing of our HA designs. Prepares and evaluates Disaster Recovery methodologies for use with specific business application environments. Defines, executes, measures and reports on DR exercising and proactive resiliency testing. Includes Cloud based offerings (AWS, Azure) and both physical and virtual infrastructure, and different hosting vendors and other third-party solutions.

Candidate should be able to understand technical design and architecture and provide opportunities for automation a resiliency where applicable.

• Product Improvement & Change Management
  • Provide Cloud based TRR methodologies for application recovery, and cloud-based TRR options as the business moves to Cloud based applications.
  • Participate in Disaster Planning reviews and TRR exercising processes, ensuring business team have adequately prepared their DR plan for testing and validation.
  • Assist in establishing technology/service goals and reporting needs with the DR tools in use.
  • Participate in exercise postmortem reviews working with the business team to improve their documentation and process steps to ensure successful TRR testing.
  • Develop BCM / Service Now reports, monitoring procedures, dashboards and testing process and documentation.
  • Collaborate on DR health scores to address testing/exercising issues and establish action plans (internal and/or vendor) for improvement of health scores.
• Incident Management
  • Provide end-to-end oversight of critical incidents.
  • Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets.
  • Liaise with technology teams to develop corrective action or workarounds to resolve incidents.
  • Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other technology teams as required.
  • Ensure compliance with incident management processes and procedures.
  • Provide on-call support.
• Operational Requirements
  • Participate in the budget and project planning process by providing accurate estimates of work, resources required, scope and cost as it relates to area of responsibility.
  • Review vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend.
• Production Support
  • Monitor and perform routine performance/service-level audits to ensure optimal utilization.
  • Collaborate with technical teams, business partners, and vendors to advocate for assigned services/technologies, ensuring stable operations/production environment.
• Leadership
  • Develop and maintain a high-performing team culture through business collaboration, vendor partnership, team coaching and personal accountability.
• Vendor & Service Level Management
  • Work with vendors, technology and the business Application teams to establish and review service level agreements/objectives (SLA/Os)