Business Systems Analyst

Business Systems Analyst 2/3

The Business Systems Analyst 2 or 3 (BSA 2/BSA
3) will provide data quality support and analysis for business operations as well as systems administration for HASTUS, iDash and other software used by the department. This position exists to leverage resources to deliver cost effective and reliable transit services. Responsibilities include problem identification, analysis and resolution; supporting software end users; maintaining security and permission structures; assisting with user training;

running reports; developing and writing ad hoc queries; testing software patches; tracking and analyzing bus operator staffing information; providing support in the bus and rail operator time and attendance process and bi-weekly payroll generation for approximately 1,500 employees. This position will be filled as either a BSA 2 or 3 based on qualifications and experience. This position has a flexible/hybrid schedule (in office 2 days per week) and free parking is available onsite.

Full Salary Range: BSA 2 - Grade G, $39.69 to $64.41 (hourly) or $82,555 to $133,973 (yearly) BSA 3 - Grade H, $42.90 to $69.63 (hourly) or $89,232 to $144,830 (yearly) This posting will establish a six (6) month eligibility pool for current and future openings.

• Communicates with systems users as the first point of contact regarding system problems and change request; provides support to system users; troubleshoots issues.
• Prepares procedures and training documentation; provides training; performs routine procedural audits; identifies areas to be considered for improved efficiency.
• Updates and maintains data in systems as well as user access and security settings.
• Works with information services staff in the analysis, design, configuration, testing and maintenance of systems.
• Performs routine analysis; tests and recommends system solutions; analyzes and troubleshoots routine system problems; documents issues, request, recommendations and changes.
• Prepares and delivers reports.
• Develops and maintains HASTUS interfaces.
• Supports the development and maintenance of iDash, a.NET application.
• Perform other related duties.

• The BSA 3 level is responsible for all the same requirements for the BSA 2 except that it requires the application of knowledge, skills and abilities to perform tasks that are broader and require problem identification, analysis and resolution.

The BSA 3 is distinguished from the BSA 2 by the need for broader understanding of business systems, greater degree of independent judgment exercised and autonomy and responsibility to perform more complex modifications and configurations within the system. BSA 3 incumbents have a significant role in system analysis, problem identification, and the recommendation/ implementation of solutions to high level management. Positions lead organization-wide teams on system implementation projects and serve as a champion for business process improvements.