Customer Success, Account Coordinator

Customer Success, Account Coordinator

Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals Meet the Moment by partnering with some of the largest hospitality and healthcare brands in the world. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis and workflow management.

As one of the Twin Cities' leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.

• Client Lifecycle Operations:
  Support ongoing account needs including customer updates and reporting while handling ad-hoc requests as they arise.
• Cross-Functional Liaison:
  Serve as the connective tissue between Kipsu Support, Development, Product, and Account teams — triaging and managing inbound and outbound requests through internal and customer ticketing systems to ensure nothing falls through the cracks.
• Process Improvement:
  Provide process documentation and continuously identify opportunities to streamline workflows, improve documentation, and recommend process automation where applicable to increase team efficiency and scalability.
• Project & Deadline Management:
  Track and manage deadlines across multiple concurrent tasks and client requests, keeping the Account Director informed on status, blockers, and progress.
• Messaging Partner Deployment & Onboarding:
  Support customers and vendors through the full messaging setup and onboarding process to ensure a smooth and successful launch.
• Reporting & Reconciliation:
  Generate and maintain recurring operational reports, perform data reconciliation, and respond to ad-hoc reporting requests to ensure accuracy and visibility across the account.

• 1–3 years of experience in operations and/or project management;
  SaaS, hospitality or enterprise account environment a plus.
• Highly detail-oriented with strong organizational skills — comfortable managing a high volume of tasks, requests, and competing deadlines simultaneously.
• Familiarity with JIRA or similar ticketing/project management tools; ability to triage, prioritize, and track requests across multiple teams.
• Familiarity with Salesforce, reporting and basic data reconciliation tasks.
• Strong knowledge of spreadsheet functionality (MS Excel/Google Sheets)
• Clear, proactive communicator who can keep stakeholders aligned and escalate issues appropriately.
• Resourceful problem-solver who works well in a cross-functional environment and takes ownership of follow-through.

This is a hybrid operations and project coordination role sitting within the Customer Success organization, reporting to the Sr. Director, Strategic Accounts. You'll be the operational backbone supporting a large enterprise customer — completing daily/weekly recurring tasks, aligning people and teams to keep processes moving, and keeping the Account Director informed every step of the way.

• This role is primarily based in our office and includes regular, on-site time to support collaboration, connection, and shared problem-solving.
• In this role, you'll engage in day-to-day work that may include:
• Communicating and collaborating with teammates and/or customers through conversation, meetings, and digital tools
• Interacting with information in a variety of formats, including written, visual, and verbal
• Using standard office and technology tools to complete work effectively
• Spending time working at a desk and occasionally moving around the office to connect with others
• We're committed to building an inclusive workplace. Reasonable accommodations are available to support team members in performing the essential responsibilities of the role.

• We're a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals.
• Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one,…